Senior ServiceNow Consultant (HRSD / CSM)

MA (Montreal Associates); Essen; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading global consultancy is looking for a Senior ServiceNow Consultant specializing in HR Service Delivery or Customer Service Management. This hybrid role involves leading complex ServiceNow implementations, acting as a trusted advisor to clients, and supporting pre-sales activities. The ideal candidate will have over 4 years of experience in ServiceNow, relevant certifications, and fluency in both German and English. Competitive benefits, including a salary up to 100,000 EUR, are offered.

Leistungen

30 days holiday

Health insurance

Gym pass

Bike scheme

Wellness budget

Qualifikationen

• 4+ years of experience in ServiceNow implementation.
• Experience in HRSD, CSM, or ITSM modules.
• Relevant ServiceNow certifications.
• Fluent in both German and English.

Aufgaben

• Lead end-to-end ServiceNow implementations across HRSD or CSM modules.
• Act as a trusted advisor to clients with insights into platform capabilities.
• Lead workshops, design sessions, and demos.
• Support pre-sales activities including proposal development.
• Stay up-to-date with ServiceNow technologies.

Kenntnisse

ServiceNow implementation

HRSD

CSM

Fluent German

Fluent English

Jobbeschreibung

Senior ServiceNow Consultant (HRSD / CSM)

Hybrid / Home Office

Locations : Berlin, Dortmund, Düsseldorf, Frankfurt am Main, Hamburg, Hannover, Ingolstadt, Karlsruhe, Cologne, Munich, Nuremberg, Stuttgart

Our client, a leading global consultancy, is expanding its German ServiceNow practice and seeking an experienced Senior ServiceNow Consultant with deep expertise in either HR Service Delivery (HRSD) or Customer Service Management (CSM). In this role, you will lead complex ServiceNow transformation programs, shape solution architectures, and guide enterprise clients through their digital service‑management journeys.

Key responsibilities

• Lead end-to-end ServiceNow implementations across HRSD or CSM modules, from requirements gathering and solution design to configuration, testing, and deployment
• Act as a trusted advisor to clients, providing insight into platform capabilities, industry best practices, and strategic roadmaps
• Lead workshops, design sessions and demos
• Support pre‑sales activities including proposal development, effort estimation, and solution presentations
• Stay up-to-date with ServiceNow technologies and best practices

Required experience

• 4+ years experience in ServiceNow implementation
• Experience in HRSD / CSM / ITSM modules
• Relevant ServiceNow certifications
• Fluent German and English

What's on offer

• Salary up to 100.000 EUR package
• 30 days holiday
• Access to large-scale international transformation projects
• Clear career progression, certifications, and continuous professional development
• Social team meet‑ups
• Corporate benefits such as health insurance, gym pass, bike scheme, wellness budget