VP Customer Success (f/m/d)

Manex AI GmbH; München; On-site; EUR 180,000 - 260,000; Full time

Benefits offered by this job

Equity package

Top-of-market pay

Job summary

Manex AI GmbH in Munich seeks a VP of Customer Success to own measurable impact from pilot to global rollout, leading enterprise deployments and cross-functional teams. You will shape customer value and drive product and business model evolution with senior leadership.

Based in Munich or willing to relocate, you bring 5–10 years in consulting, automotive, manufacturing, or tech, and are fluent in German and English with a proven track record in enterprise client delivery and team leadership.

Qualifications

• Degree in Industrial Engineering or Mechanical Engineering (Industry PhD a strong plus).
• 5–10 years of professional experience in consulting, automotive, manufacturing, or tech.
• Business-fluent in German and English.
• Proven ability to lead cross-functional teams and orchestrate stakeholders.
• Willing to relocate to Munich or be based there.

Responsibilities

• Lead and oversee complex customer projects from pilot to global rollout.
• Drive project management and coordination of integrations across industries.
• Mentor sales, ops, and tech stakeholders within cross-functional teams.
• Build and strengthen long-term customer relationships with enterprise stakeholders from shop floor to C-level.
• Expand and manage the Customer Impact Team strategically.
• Contribute to strategic development of business model and product.

Skills

Cross-functional leadership

Stakeholder management

Strategic thinking

German language

English language

Education

Industrial Engineering

Mechanical Engineering

Industry PhD (strong plus)

Job description

About Us

Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.

Your Role

As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.

This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.

Your Responsibilities

• Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout

• Drive project management and coordination of integrations across industries

• Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams

• Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level

• Strategically expand and manage the Customer Impact Team

• Take an active role in the strategic development of the business model and product

What Sets You Up for Success

• Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)

• 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech

• Good understanding of AI, software, and production processes

• Proven ability to lead cross-functional teams and orchestrate stakeholders

• Business-fluent in German and English

• Based in Munich or willing to relocate, ready to go all-in with us

What We Offer

• A unique opportunity to lead a top-tier team

• Top-of-market compensation with equity package

• A best-in-class network (funding, industry, and talent) across Europe and the US

• A fast-paced environment backed by the world's best investors with the world's leading organizations as customers

Are you ready to lead European autonomy at scale?

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