Virtual Travel Assistance Agent

Kim Luxe Travel; Hamburg; Remote; EUR 20.000 - 31.000; Vollzeit

Benefits dieser Stelle

Access to travel-related benefits and

Zusammenfassung

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey in a remote role.

You will respond to inquiries, help review itineraries, share destination insights, and ensure travelers feel prepared before and during their trips.

The role offers flexible scheduling, remote work, and access to travel-related benefits and industry discounts.

Qualifikationen

• Friendly and professional communication is essential.
• Customer service experience is helpful but not required.
• Strong organizational skills and attention to detail.
• Comfortable working with digital tools and online platforms.
• Interest in travel and helping others plan trips.
• Remote work with flexible scheduling and self-motivation.
• Training and resources provided to support success.
• Opportunities to grow within the travel industry.

Aufgaben

• Respond to traveler inquiries via email, phone, and messaging.
• Review travel plans and confirm important trip details.
• Provide information on destinations, travel guidelines, and company procedures.
• Check in with clients before departure to ensure they have what they need.
• Address concerns professionally and escalate complex issues when needed.

Kenntnisse

Friendly communication

Customer service experience

Organized

Attention to detail

Digital tools proficiency

Jobbeschreibung

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

Respond to traveler inquiries through email, phone, and messaging platforms

Assist with reviewing travel plans and helping confirm important trip details

Provide helpful information regarding destinations, travel guidelines, and company procedures

Check in with clients prior to departure to ensure they have everything needed for their trip

Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

Friendly and professional communication style

Customer service experience is helpful but not required

Organized with strong attention to detail

Comfortable working with digital tools and online platforms

Interest in travel and assisting others with their plans

Remote work environment with flexible scheduling

Training and resources to support success in the role

Opportunities to grow within the travel industry

Access to travel-related benefits and industry discounts