Virtual Travel Assistance Agent

Kim Luxe Travel; Frankfurt; Remote; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Travel-related benefits

Zusammenfassung

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey in a remote role. You will provide guidance, answer travel questions, and help ensure travelers feel prepared before and during their trips.

Responsibilities include managing inquiries via email, phone, and messaging; reviewing plans; confirming trip details; and sharing destination information and company procedures.

Qualifikationen

• Friendly and professional communication style.
• Customer service experience is helpful but not required.
• Organized with strong attention to detail.
• Comfortable working with digital tools and online platforms.
• Interest in travel and assisting others with plans.

Aufgaben

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Assist with reviewing travel plans and helping confirm important trip details.
• Provide helpful information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Kenntnisse

Communication

Customer service

Attention to detail

Organizational skills

Digital tools proficiency

Interest in travel

Jobbeschreibung

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

Respond to traveler inquiries through email, phone, and messaging platforms

Assist with reviewing travel plans and helping confirm important trip details

Provide helpful information regarding destinations, travel guidelines, and company procedures

Check in with clients prior to departure to ensure they have everything needed for their trip

Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

Friendly and professional communication style

Customer service experience is helpful but not required

Organized with strong attention to detail

Comfortable working with digital tools and online platforms

Interest in travel and assisting others with their plans

Remote work environment with flexible scheduling

Training and resources to support success in the role

Opportunities to grow within the travel industry

Access to travel-related benefits and industry discounts