UX Researcher Wikidata (m/f/d) Paid Wikimedia Deutschland e.V. · 2022-06-16

Open Source Design; Berlin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Open Source Design is seeking an experienced Researcher to join the Software & Development Department in a role focusing on UX research for Wikidata. The position supports a global user community with flexible hybrid options in Berlin or remote work.

You will lead research activities, plan studies, and translate findings into actionable insights and narratives for product discovery and future features, collaborating closely with product managers and design teams.

Qualifications

• Experience conducting UX research for digital products.
• Ability to plan and execute user research across multiple methods.
• Experience presenting insights via stories, journeys, scenarios, and flows.
• Experience collaborating with product managers and design teams.

Responsibilities

• Lead UX research activities for the Wikidata team within Wikimedia Deutschland.
• Plan and execute primary user research using interviews, usability testing, ethnography, surveys, desk research, and fieldwork.
• Analyze results and develop actionable insights with customer journey maps, scenarios, and flows.
• Collaborate with product managers, community managers, and design team for handover to design and prototype validation.
• Possibly work with external research agencies.

Skills

UX research

Qualitative research

Interviews

Usability testing

Ethnography

Research planning

Stakeholder collaboration

Job description

We are looking for an experienced Researcher (m/f/d) (full-time or part time) to join our Software & Development Department. In this role you will focus on doing research activities for a worldwide community of users for one of Wikimedia Deutschland’s main products: Wikidata.

The position is based in Germany, and we offer (hybrid) workplace options in our office in the heart of Berlin or on agreement remote setups.

• You are responsible for UX research activities in the Wikidata team, aligning your research plans with the product strategy, all in close cross functional collaboration.
• You will lay the foundation for future feature developments by facilitating and driving product discoveries.
• You will plan and execute primary user research to understand user behaviors, pain points, needs and aspirations of the different user groups in our community through methods like interviews, usability testing, ethnography, surveys, desk research, and fieldwork.
• You will analyze research results and develop actionable insights, bring your research results to life through stories, customer journey maps, scenarios, flows, service models, and clear presentations.
• You will partly work with external research agencies.
• You will closely collaborate with the product managers and community communication managers i.e. for research planning or recruitment and with other UX design team members for handover to design and prototype validation.