User Researcher (all genders)

Uta; Kleinostheim; On-site; USD 68,508 - 102,762; Full time

Benefits offered by this job

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Job summary

UTA Edenred sucht eine/n User Researcher (alle Geschlechter) in Kleinostheim bei Frankfurt. Vollzeit mit partieller Telearbeit; Reisebereitschaft wird vorausgesetzt.

Sie arbeiten eng mit Product Design und Product Management zusammen, um Forschungsstrategien zu definieren und Erkenntnisse in Produktentscheidungen zu überführen. Sie verfügen über 3+ Jahre Erfahrung in nutzerzentrierter Forschung, beherrschen qualitative und quantitative Studien und können komplexe Daten in klare Empfehlungen

Qualifications

• Mindestens 3 Jahre Berufserfahrung in User Research, ideal in B2B/Tech-Umgebungen.
• Erfahrung in qualitativen und quantitativen Studien; Erkenntnisse in Produktentscheidungen übersetzen.
• Starke Fähigkeiten in Rekrutierung, Research-Operations und User-Research-Tools.
• Kooperative, proaktive Führungspersönlichkeit mit Kommunikations- und Problemlösungsfähigkeiten in agilen Umgebungen.
• Bereitschaft zu vierteljährlicher internationaler Reise für PI-Planning-Workshops.
• Fließend Englisch und Deutsch; Französisch oder Italienisch von Vorteil.

Responsibilities

• Definieren und Weiterentwicklung der User-Research-Strategie in Zusammenarbeit mit Product Design und Product Management.
• Durchführung qualitativer und quantitativer Studien zur Erreichung von Produktzielen.
• Forschung in Entdeckungsritualen integrieren und Stakeholder einbinden.
• End-to-End-Forschungsprojekte leiten, inklusive Rekrutierung unter Einhaltung von Richtlinien.
• Erkenntnisse in Personas, Journey Maps und Opportunity Briefs transformieren.
• Schaffung skalierbarer Forschungsprotokolle und Wissensdatenbank.
• Strategischer Partner für Product und Design, nicht nur Forscher.

Job description

## User Researcher (all genders)Bewerbenremote type: Partieller Telearbeitlocations: Deutschland - Kleinostheimtime type: Vollzeitposted on: Vor 28 Tagen ausgeschriebenjob requisition id: JR018897**Vibe with us - more than 700 colleagues across Europe are looking forward to meet you!** We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short: We simplify mobility.**User Researcher (all genders)**full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.**Your tasks:*** Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes* Design and conduct qualitative and quantitative research tailored to product goals and user flows* Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle* Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples* Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture* Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks* Act as a strategic partner for Product and Design, not only as a research executor **Your profile:*** At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus* Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions* Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns* Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders* Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments* Availability for quarterly international travel for PI Planning workshops* Fluent in English and German with French or Italian as a plus**What do we offer?*** Flexible working hours: The optimal compatibility of family, leisure and career is a matter of course for us.* Shopping Card: The Ticket Plus City Card is topped up with €50 per month for all employees.* Mobile working: Whether working from home or on site in a team, flexibility is very important to us.Please submit your application documents in **English**, including your **salary expectations** and **earliest possible start date**.Your contact person:**Mira Kuhn** / Expert Talent Acquisition [e-mail] [phone]**Apply now and Vibe with us !**