Fitbit Products Support Specialist with German and English

TELUS Digital; Deutschland; Vor Ort; EUR 16.000 - 22.000; Vollzeit

Benefits dieser Stelle

Relocation bonus (€1,200 gross)

Accommodation support (up to 30 days)

Plane ticket to Sofia

Taxi from airport

Fully paid training

Health insurance

Career development opportunities

International team

Additional benefits

Zusammenfassung

TELUS Digital Bulgaria in Sofia is seeking a Fitbit Customer Support specialist who speaks German and English. The role involves helping users with issues via tickets or calls and guiding them on device usage.

Join an international, customer-friendly team and contribute to resolving trends, while benefiting from relocation support, accommodation, training, and health insurance.

Qualifikationen

• Very good knowledge of German (B2) for daily communication with customers.
• Good command of English (B1) for training and internal communication.
• Basic understanding of iOS and Android OS features.
• Demonstrating empathy.
• Desire to help customers and contribute to the team’s success.
• Result-oriented with personal performance.
• Friendly and outgoing personality.
• Looking for a long-term employment.

Aufgaben

• Help users with issues via tickets or calls.
• Provide solutions to device use questions on a case-by-case basis.
• Identify trending issues and bugs and report to supervision.
• Work with an international team of customer-friendly colleagues.

Kenntnisse

German language

English language

Empathy

Customer service

Long-term employment

Jobbeschreibung

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

If you are excited about health and technology, join our Fitbit Team!

As a Fitbit Customer Support with German and English, you will be part of a great team and will:

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

What we expect from you:

• Very good knowledge of German language (B2 or similar) for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

In return, we offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training sessions
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

Does it sound like the perfect job for you?

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.