Turkish Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; Vor Ort; EUR 17.000 - 26.000; Vollzeit

Benefits dieser Stelle

Relocation package

Training provided

Health Insurance

Monthly Performance Bonus

Career development

Zusammenfassung

Mercier Consultancy Group is seeking a Turkish Speaking Customer Support Agent in Sofia to deliver premium support via phone, email, and live chat. You will resolve inquiries, maintain product knowledge, and collaborate with international teams to ensure service quality.

The role requires native/fluent Turkish and strong English, with relocation to Bulgaria and fully paid relocation arrangements provided. Prior customer support experience is highly valued, with training and growth opportunities

Qualifikationen

• Turkish language fluency is mandatory.
• Proficiency in English required for international communication.
• Experience in Customer Support Services is highly preferred.

Aufgaben

• Deliver premium support to customers via phone, email, and live chat.
• Resolve complex inquiries while maintaining high customer satisfaction.
• Maintain knowledge of products and services to provide accurate information.
• Collaborate with international teams to optimize communication and service quality.
• Handle sensitive customer data with confidentiality and compliance.

Kenntnisse

Turkish language

English language

Customer focus

Jobbeschreibung

Turkish Speaking Customer Support Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier global talent with industry-leading corporations. As experts in the Customer Support Services sector, we specialize in placing high-caliber professionals in rewarding roles, such as our current search for the Turkish Speaking Customer Support Agent position in Bulgaria.

Job Overview

We are currently looking for a talented individual to join our client’s prestigious team as a Turkish Speaking Customer Support Agent based in Sofia. This is an exceptional opportunity for those seeking one of the most sought-after Turkish-speaking jobs, combining professional growth within the Customer Support Services industry with a world-class relocation experience.

Key Responsibilities

• Deliver premium support to customers via phone, email, and live chat within the Customer Support Services sector.
• Efficiently resolve complex inquiries while maintaining high customer satisfaction ratings.
• Maintain comprehensive knowledge of products and services to provide accurate and professional information.
• Collaborate with international teams to optimize communication strategies and service quality.
• Handle sensitive customer data with strict adherence to confidentiality and compliance protocols.
• Proactively contribute to the positive team environment of this Turkish Speaking Customer Support Agent position in Bulgaria.
• Participate in ongoing training sessions to enhance communication skills and product expertise.
• Native or fluent Turkish (spoken and written) is mandatory for this role.
• Proficiency in English to effectively communicate within our international offices.
• Previous experience in the Customer Support Services industry is highly preferred.
• Excellent problem-solving skills and a customer-centric mindset.
• A strong desire to thrive in one of the leading Turkish-speaking jobs in Europe.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Bulgaria.
• Monthly Performance Bonus linked to service quality.
• Professional development within the global Customer Support Services industry.
• And Much More

Life in Bulgaria

Sofia is rapidly becoming a vibrant hub for international professionals looking for the best jobs in Bulgaria. With a unique blend of historical architecture, a thriving cafe culture, and a moderate climate, living in Bulgaria offers an unmatched quality of life. The city provides a perfect balance for those seeking career advancement and personal adventure.

Beyond the workplace, Bulgaria is known for its warm hospitality and rich culinary traditions. Our comprehensive relocation package is designed to make your move to Bulgaria seamless, allowing you to settle in quickly and enjoy all that this beautiful country has to offer. Join our community of expatriates and start your new chapter in one of the most exciting Turkish-speaking jobs in the region.

Sincerely,
The Recruitment Team at Mercier Consultancy Group