TRICARE Beneficiary Services Representative - Baumholder, Germany

Leidos; Baumholder; On-site; EUR 26,000 - 31,000; Full time

Benefits offered by this job

Foreign service premium

Job summary

Leidos in Baumholder, Germany, seeks a TRICARE Beneficiary Services Representative to educate beneficiaries and manage enrollment for the TRICARE Overseas Program. This role supports active-duty members and families, handling enrollments, PCM changes, and claims in person and by phone.

The position emphasizes privacy, HIPAA compliance, and teamwork, with opportunities to train new members and assist remote support. fluent English and MS Office skills are essential.

Qualifications

• High School diploma or GED, or equivalent years of experience.
• U.S. Citizenship required.
• SOFA/Command-Sponsored status as a dependent of a service member.
• Eligible to obtain ADP IT III clearance.
• 3+ years of customer service experience.

Responsibilities

• Verify Benefits & Enrollment via DOES and MHS Genesis.
• PCM changes following MTF guidelines.
• Education & Customer Service on TRICARE resources and enrollment.
• Claims assistance and status updates.
• Conduct briefings for events and trainings.

Skills

English fluency

MS Office

Presentations

Communication

Independent worker

Time management

Attention to detail

Education

High School diploma or GED

Tools

DOES

MHS Genesis

DEERS

Job description

Make a Difference - Join Our Leidos TRICARE Team in Baumholder, Germany!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What You'll Do:

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalation complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims

SALARY: The annual salary for this specific position is $32,000 and the program is not able to negotiate that.

* With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.00.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.