Client Relationship Lead

International SOS Government Medical Services; Neu-Isenburg; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Bonus scheme

Remote working with travel

Birthday holiday

Private Pension

Private Medical Insurance

Life Assurance

Job summary

International SOS Government Services is seeking a Client Relationship Lead to serve as the primary SME for clients under the TOP program. This senior role focuses on fostering high-level relationships to ensure seamless delivery of health care services and strong client satisfaction across Germany.

The role involves remote work with frequent travel and requires strategic influence to align military and civilian partners with TOP objectives, driving program success on a global scale.

Qualifications

• Significant Account Management experience and/or managing complex client programs.
• Experience in healthcare administration is preferred.
• Excellent English language skills required.
• Strong leadership and people-management abilities.
• Robust analytical and problem-solving capabilities.

Responsibilities

• Lead coordination and delivery of contractual KPIs for military healthcare facilities and TOP stakeholders.
• Coordinate in-country teams to support MTF tasks and contract execution.
• Maintain and strengthen stakeholder relationships through proactive communication.
• Educate stakeholders on TOP policy, processes, and self-service options.
• Ensure access to required Host Nation Network and contractual services.
• Collaborate with cross-functional teams to enable seamless contract execution.
• Document client feedback and shape program direction based on insights.

Skills

Account Management

Healthcare Admin

English

Leadership

Analytics

Education

Bachelor's degree

Job description

International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

We\'re seeking a dynamic and experienced professional to join our senior management team as a Client Relationship Lead. In this pivotal role, you will serve as the primary subject matter expert for our clients, fostering strong relationships with key stakeholders to ensure the seamless delivery of services and exceptional satisfaction with the TRICARE Overseas Program (TOP).

This role is a high-impact position and requires someone with exceptional networking abilities to influence and drive positive outcomes.

Location

Remote working- with frequent travel across Germany

Why This Role is Exceptional

• Strategic Influence: Shape the success of the TRICARE Overseas Program by building and nurturing high-level relationships with military and civilian partners.
• Global Impact: Work closely with Military Treatment Facilities, Bases, and Remote TOP Dedicated Network Sites worldwide to ensure the highest quality of service.
• Flexibility and Travel: Choose between a home-based or office-based position with the opportunity for international travel, allowing you to directly engage with stakeholders and make a difference on a global scale.

If you are a proactive, relationship-driven professional with a passion for healthcare and the military community, we\'d love to hear from you!

Key responsibilities

• Lead, coordinate and drive the overall contractual KPI deliverables for Military Treatment Facilities (MTF), engagement, coordination of collaboration across all client and TOP stakeholders, securing access to care, contractual provider availability and network services, medical records collections, claims handling, beneficiary services.
• Oversight and support in the coordination of execution of all tasks that impact the MTF through in-country personnel (clinical/non-clinical) in the Area of Responsibility (AOR).
• Maintain and strengthen relationships with stakeholders by means of identifying and communicating client needs in a timely manner
• Provide ongoing support and education to above mentioned stakeholders on TOP Policy, processes, and any self-service mechanisms in place.
• Ensure the MTF or Military Units/Clinics have access to the contractually required Host Nation Network
• Develop a good understanding of internal operations by means of collaboration with cross functional teams and support the seamless execution of all contractual aspects through other departments and teams
• Represent voice of both customer and business by means of analysing and documenting client feedback thus influencing the direction of the Program.
• Develop a solid understanding of the value-added proposition offered by the TOP Program to promote maximum utilization of the various benefits available
• Identify business opportunities and share best practices amongst colleagues and stakeholders.

About you

• Significant Account Management experience and/or managing complex client programs required
• Healthcare Administration experience preferred
• Bachelor\'s degree
• Excellent English language skills
• People leadership, influencing and organizational skills
• Strong analytical capabilities
• Self-motivated problem solver
• Ability to travel across Germany with own car

Benefits

• Bonus scheme
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Remote working with some travel requirements
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer\'s Institute (TEI) for 2025.

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