Client Relationship Lead

International SOS GmbH; Neu-Isenburg; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Birthday holiday

Option to purchase additional annual (

Private Pension

Private Medical Insurance

Life Assurance

Zusammenfassung

International SOS GmbH seeks a Client Relationship Lead to act as the primary expert for our government program clients, ensuring seamless delivery of services and high satisfaction levels. This senior role requires exceptional networking and strategic influence across military and civilian partners.

The role offers remote work with frequent travel across Germany, with opportunities for both home-based and office-based arrangements and exposure to a global healthcare solutions network.

Qualifikationen

• Significant account management experience or managing complex client programs.
• Healthcare administration background is preferred.
• Strong leadership and influencing abilities.
• Analytical mindset with problem-solving skills.
• Willingness to travel across Germany using own car.

Aufgaben

• Lead and drive contractual KPI deliverables across stakeholders.
• Coordinate cross-functional collaboration to ensure access to care.
• Maintain relationships by identifying and communicating client needs.
• Educate stakeholders on TOP policy, processes and self-service tools.
• Ensure access to required Host Nation Network for MTFs and units.
• Collaborate with internal teams to execute contract aspects.
• Represent customer and business voice by analyzing feedback.

Kenntnisse

Account management

Healthcare administration

Leadership

Analytical skills

Travel willingness

Jobbeschreibung

Job Title:Client Relationship Lead

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

We’re seeking a dynamic and experienced professional to join our senior management team as aClient Relationship Lead. In this pivotal role, you will serve as the primary subject matter expert for our clients, fostering strong relationships with key stakeholders to ensure the seamless delivery of services and exceptional satisfaction with the TRICARE Overseas Program (TOP).

This role is a high-impact position andrequires someone with exceptional networking abilities to influence and drive positive outcomes.

Location:

Remote working- with frequent travel across Germany

Why This Role is Exceptional:

• **Strategic Influence:**Shape the success of the TRICARE Overseas Program by building and nurturing high-level relationships with military and civilian partners.
• **Global Impact:**Work closely with Military Treatment Facilities, Bases, and Remote TOP Dedicated Network Sites worldwide to ensure the highest quality of service.
• **Flexibility and Travel:**Choose between a home-based or office-based position with the opportunity for international travel, allowing you to directly engage with stakeholders and make a difference on a global scale.

If you are a proactive, relationship-driven professional with a passion for healthcare and the military community, we’d love to hear from you!

Key responsibilities

• Lead, coordinate and drive the overall contractual KPI deliverables for Military Treatment Facilities (MTF),engagement, coordination of collaboration across all client and TOP stakeholders, securing access to care, contractual provider availability and network services, medical records collections, claims handling, beneficiary services.
• Oversight and support in the coordination of execution of all tasks that impact the MTF through in-country personnel (clinical/non-clinical) in the Area of Responsibility (AOR).
• Maintain and strengthen relationships with stakeholders by means of identifying and communicating client needs in a timely manner
• Provide ongoing support and education to above mentioned stakeholders on TOP Policy, processes, and any self-service mechanisms in place.
• Ensure the MTF or Military Units/Clinics have access to the contractually required Host Nation Network
• Develop a good understanding of internal operations by means of collaboration with cross functional teams and support the seamless execution of all contractual aspects through other departments and teams
• Represent voice of both customer and business by means of analysing and documenting client feedback thus influencing the direction of the Program.
• Develop a solid understanding of the value-added proposition offered by the TOP Program to promote maximum utilization of the various benefits available
• Identify business opportunities and share best practices amongst colleagues and stakeholders.

About you

• SignificantAccount Management experience and/or managing complex client programs required
• Healthcare Administration experience preferred
• People leadership, influencing and organizational skills
• Strong analytical capabilities
• Self-motivated problem solver
• Ability to travel across Germany with own car
• Warm, supportive, and open company culture
• An opportunity to learn and develop in a global environment
• Remote working with some travel requirements
• Birthday holiday and option to purchase additional annual leave
• Comprehensive Benefits Package:Private Pension, Private Medical Insurance, Life Assurance and more

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