Healthcare Provider Manager

International SOS; Saarburg; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Benefits dieser Stelle

Flexible working environment

Commitment to diversity

Professional development opportunities

Zusammenfassung

An established industry player is seeking a Healthcare Provider Network Manager to oversee the medical provider network in Germany and Belgium. This role involves managing provider relationships, ensuring compliance with client requirements, and enhancing service delivery. With a focus on collaboration and problem-solving, you will engage with healthcare providers to optimize processes and maintain high standards of care. If you are passionate about healthcare and have strong account management skills, this is a fantastic opportunity to make a significant impact in a supportive and dynamic environment.

Qualifikationen

• Experience in B2B professional services or senior account management.
• Proficient in English and German, French is a plus.

Aufgaben

• Manage healthcare providers ensuring seamless integration in the network.
• Establish engagement strategy and coordinate provider lifecycle processes.
• Provide ongoing support and issue resolution for providers.

Kenntnisse

Service delivery experience

Account management

Healthcare provider management

Negotiation skills

Problem-solving abilities

Relationship building

Conflict resolution

Ausbildung

Bachelor's degree

Post graduate degree

Jobbeschreibung

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

We are currently looking for a Healthcare Provider Network Manager, based around Trier, to be responsible for the overall management of our medical provider network in Germany and potentially Belgium. They will be managing the healthcare providers in their portfolio, coordinating internally the key processes in the lifecycle of a provider, being the escalation point for both internal and external provider related topics, as well as managing key processes in the collection and maintenance of provider related data and ensuring participating providers are educated and comply with the requirements of our client program and of the agreed Medical Record Collection process.

This is a front line, provider facing, account management role, responsible for a clear and detailed engagement plan with providers to understand how they operate, and to implement client-driven requirements and processes to achieve contractual scope and requirements. This includes engagement at the provider level to improve the services or rectify concerns.

This role requires an in-person, customer centric focus, a good process and operational understanding, having a solution finding mindset and the ability to influence senior provider stakeholders to comply with client requirements and processes.

50% national travel will be expected with this role.

Key responsibilities

• Manage the healthcare providers in their portfolio, ensuring a comprehensive understanding of the provider and a seamless integration within our provider network.
• Establish the engagement strategy for own portfolio, based on the regional/country strategy developed by the Provider Network Management Team with the purpose of reaching the contractual objectives related to the host nation providers, focused with priority on reaching the medical record collection KPIs and the Network coverage and accuracy objectives and requirements.
• Coordinate internally the key processes in the lifecycle of a provider, such as identifying, assessing, adding/removing a provider from the network.
• Become the escalation point for internal and external provider related topics related to his/her own portfolio, getting involved to remove barriers providers might pose towards following the client program requirements and Medical Record Collection requirements.
• Collaborate with the Program Team, the Quality Teams and the Medical Services and Operations Teams to understand and adjust the Provider Network composition and portfolio according to the Client's needs.
• Search, identify and manage new provider partnerships in response to Client needs.
• Manage key processes in the collection and maintenance of provider related data in collaboration with the Network Services Team, Clinical Quality Team, Site Assessment Team and Medical Teams.
• Provide ongoing provider support through issue resolution and customer service in the provision of medical records, including strategies for the optimization of medical record submission including Electronic Health Record (EHR) transfer.
• Identify key problem areas of client and/or provider concerns and coordinate or activate resolution, eg. Claims, Credentialing, Site Assessments, etc.

About you

• Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience.
• Previous exposure to healthcare and healthcare provider management a plus.
• Bachelor’s degree, equivalent or qualification by experience.
• Post graduate degree an advantage.
• Insurance, medical provider or nursing experience an advantage.
• Highly proficient in English (written and verbal).
• Highly proficient in German (written and verbal).
• Highly proficient in French (written and verbal) desirable.
• Ability to establish and maintain relationships with clients/providers/suppliers and cross departmental team members.
• Proven experience in building strong and effective relationships with medical professionals at medical institutions – including senior management levels.
• Negotiation, conflict resolution, and presentation skills.
• Dynamic and creative problem-solving abilities.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.