TRICARE Beneficiary Services Representative FLOATER - Vilseck, Germany

Leidos; Vilseck; Vor Ort; EUR 28.000 - 50.000; Vollzeit

Zusammenfassung

Leidos in Vilseck, Germany, seeks a TRICARE Beneficiary Services Representative (BSR) Floater to support active-duty members and families. The role involves travel across sites (25-75%), enrollment processing, PCM updates, and beneficiary guidance via DOEs and MHS Genesis.

Responsibilities include claims assistance, briefings, and data entry while upholding HIPAA standards. Travel flexibility and customer service excellence are essential for success.

Qualifikationen

• Fluent English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Effective at delivering presentations and communicating with others.
• Able to work independently and manage multiple tasks with minimal supervision.
• Demonstrates strong organizational and time management skills.

Aufgaben

• Travel 25-75% to cover multi-site locations.
• Verify benefits and enrollment via DOES and MHS Genesis.
• Update PCM changes per MTF guidelines.
• Guide beneficiaries on TRICARE resources, enrollment, and claims by phone or in person.
• Provide basic claims status updates and support.
• Lead informational briefings for events such as in/out processing and retirement.
• Record daily activities and OHI data in applicable systems.
• Assess issues and escalate as needed, ensuring HIPAA compliance.
• Collaborate with remote team members and assist training.

Kenntnisse

Fluent English

Microsoft Office

Effective presentations

Communication skills

Self-starter

Time management

Attention to detail

Ausbildung

High School diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

Make a Difference – Join Our Leidos TRICARE Team based in Vilseck, Germany! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

What You’ll Do

• Multi-site Coverage: Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalat
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self‑starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims

SALARY

SALARY: The annual salary for this specific position is $34,500 and the program is not able to negotiate that. * With a position in Germany, you are also eligible for an annual foreign service premium in the amount of $3,500.00.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $31,850.00 - $57,575.00 The Leidos pay range for this job level is a general guideline only and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment‑related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment‑related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail]. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.