Travel Consultant

American Express Global Business Travel; Baumholder; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to learning platform

Inclusion Groups

Internal job openings

Job summary

Amex GBT in Baumholder, Germany is seeking an experienced Travel Support Specialist to arrange travel (car, hotel, air, rail) for moderately complex accounts. You will ensure reservations meet client standards and act as a trusted advisor with insightful recommendations for the traveler experience.

You may handle non-routine tasks and assist with department projects. The role requires 2+ years in travel support or strong customer service, fluent English, basic MS Office, and Sabre GDS

Qualifications

• 2+ years industry experience preferred or a strong customer service background.
• Experience in travel support roles preferred.
• English fluent - written and spoken.
• 2nd language a plus.
• Basic MS Office.
• Capable of working with minimal supervision.
• Good travel industry knowledge.
• Skilled in GDS - Sabre preferred.

Responsibilities

• Creates and completes travel arrangements for moderately complex accounts.
• Ensures reservations are built according to client standards and preferences.
• Acts as a trusted advisor with informed recommendations for best traveler experience.
• Resolves moderately complex problems with non-standard and multi-destination itineraries.
• Assignments include both routine and non-routine work.
• May assist with department projects and implementations (clean-up, startup, closeout).

Skills

Customer service

Travel knowledge

GDS Sabre

MS Office

Independent work

English fluency

Tools

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are very proud of our 75+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team.

What You'll Do

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Ensures reservations are built according to client standards and preferences
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Assignments include both routine and non-routine work
• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

What We're Looking For

• 2+ years industry experience preferred or a strong customer service background
• Experience in travel support roles preferred
• English fluent - written and spoken
• 2nd language a plus
• Diligent to ensure high level of accuracy
• Basic MS Office
• Capable of working with minimal supervision
• Good travel industry knowledge
• Skilled in GDS - Sabre preferred

Location

Baumholder, Germany

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

#AmexGBTJobs

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement?

If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!