Transportation Operations Specialist – Customs Clearance – Mandarin Speaker (m/f/d)

JD.com Inc.; Duisburg; On-site; EUR 42,000 - 70,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is a technology-driven logistics partner enhancing global supply chains. You will coordinate international shipments, ensure accurate customs documentation, and collaborate with brokers, carriers, and stakeholders to keep goods moving efficiently.

The role requires Mandarin and English fluency, a background in international trade or freight forwarding, and a proactive, detail-oriented approach in a dynamic team environment.

Qualifications

• Experience in international transportation, freight forwarding, or customs clearance.
• A qualification in logistics, international trade, freight forwarding, or a related field.
• Fluency in Mandarin and English are essential.
• German language skills are an advantage.
• Structured working style with strong attention to detail.
• Good communication and ability to coordinate with multiple stakeholders.

Responsibilities

• Manage the operational coordination of international shipments and related customs clearance activities.
• Check commercial invoices, packing lists, transport documents, and other clearance documentation for completeness and accuracy.
• Work with customs brokers, carriers, and freight forwarders to support timely import and export clearance.
• Monitor customs releases and coordinate onward transportation with warehouse and transport teams.
• Investigate clearance delays and follow up on missing documents or information.
• Support enquiries relating to tariff classifications, declared values, and origin information.
• Maintain shipment records and provide updates to internal stakeholders.
• Contribute to improvements in customs workflows and transportation processes.
• Liaise with Mandarin-speaking colleagues and business partners.

Skills

Mandarin fluency

English proficiency

International transport experience

Customs clearance knowledge

Attention to detail

Education

Logistics / International Trade qualification

Tools

MS Office

Customs software

Transport Management Systems (TMS)

Job description

Who We Are At JINGDONG Logistics (JD Logistics), part of JD.com

We are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Your responsibilities

• Manage the operational coordination of international shipments and related customs clearance activities.
• Check commercial invoices, packing lists, transport documents, and other clearance documentation for completeness and accuracy.
• Work with customs brokers, carriers, and freight forwarders to support timely import and export clearance.
• Monitor customs releases and coordinate onward transportation with warehouse and transport teams.
• Investigate clearance delays and follow up on missing documents or information.
• Support enquiries relating to tariff classifications, declared values, and origin information.
• Maintain shipment records and provide updates to internal stakeholders.
• Contribute to improvements in customs workflows and transportation processes.
• Liaise with Mandarin-speaking colleagues and business partners.

Your profile

• Experience in international transportation, freight forwarding, or customs clearance.
• A qualification in logistics, international trade, freight forwarding, or a related field.
• A sound understanding of customs clearance procedures and shipping documentation.
• Fluency in Mandarin and a good command of English are essential.
• German language skills are an advantage.
• A structured working style and strong attention to detail.
• Good communication skills and the ability to coordinate with several stakeholders.
• A proactive approach to resolving shipment and clearance issues.
• Proficiency in MS Office; familiarity with customs software or transport management systems is an advantage.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.