Delivery Service Provider Manager

Jingdong Logistics; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

JINGDONG Logistics in Munich invites experienced professionals to join our operations team. You will analyze delivery processes, standardize workflow norms, optimize route planning, and drive cost efficiency across the supply chain while collaborating with cross-functional partners.

We value data-driven decision making, real-time monitoring, and proactive problem solving in a fast-paced environment. This role offers a competitive salary, modern facilities in Munich, and opportunities to impact a

Jobbeschreibung

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You'll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Process Optimization and Standards Implementation

• Analyze delivery link (collection, in-transit, handover, successful delivery) operation processes
• Formulate standardized operation norms and promote implementation
• Optimize route planning and resource scheduling
• Improve delivery efficiency and on-time rate
• Reduce operating costs

Capacity Management and Resource Coordination

• Coordinate carrier and self-operated capacity resources
• Formulate scheduling plans
• Monitor capacity usage
• Optimize personnel and vehicle configuration
• Interface with resource bidding, introduction and elimination
• Ensure peak season capacity reserve
• Improve resource utilization rate and cost effectiveness

Indicator Monitoring and Exception Handling

• Real-time monitor core indicators such as delivery timeliness, on-time rate, cargo damage rate
• Establish risk early warning mechanism
• Timely handle order exceptions, customer complaints and emergencies
• Formulate contingency plans to ensure delivery quality and customer satisfaction

Carrier Management and Training

• Establish carrier assessment system
• Regularly inspect and evaluate operation quality
• Promote rectification and improvement
• Organize business training to convey operation norms and safety standards
• Enhance carrier service capabilities and compliance

Data-Driven and Cross-Department Collaboration

• Analyze delivery data to identify efficiency and cost improvement points
• Output analysis reports and promote process improvement
• Link business, technology, customer service and other departments to collaboratively solve operation problems
• Ensure project implementation and business goal achievement

At JINGDONG Logistics, we're committed to building a diverse and inclusive workplace where everyone can thrive.

We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with we.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. Let's do this. Let's deliver joy.