Transportation Operations Manager

JD.COM; Oberhausen; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Great location

People-first culture

Global projects

Job summary

JD.com is seeking a Transportation Operations Manager to lead 3PL carrier management and optimize our self-operated and partner transportation network in Germany. You will build KPI systems, coordinate tendering with procurement, and drive seamless transitions between carriers to ensure business continuity.

The role requires strong experience in 3PL carrier management, a bachelor’s degree, and fluency in English and Chinese.

Qualifications

• 5+ years of industry experience in transportation/logistics.
• 3+ years in 3PL carrier management.
• Bachelor's degree or higher.

Responsibilities

• Establish and optimize the management system for self-operated network and 2B transportation carriers.
• Build a KPI system to monitor fulfillment rate, timeliness and service quality.
• Coordinate with procurement and tendering to set parameters and select carriers.
• Support collaboration between procurement and operations for smooth transitions between carriers.
• Oversee carrier settlements and online billing to standardize processes.
• Coordinate with national fleets to streamline settlements and resolve discrepancies.
• Promote online settlement processes with the settlements and tendering teams.
• Organize training sessions for carriers and internal teams on standardized processes.

Skills

3PL carrier management

Procurement & tendering

Carrier market knowledge

Education

Bachelor's degree or higher

Job description

Transportation Operations Manager (3PL Management)

What You'll Do

• Responsible for establishing and optimizing the management system for self-operated network and 2B transportation carriers, as well as formulating management standards and operational processes.
• Build a carrier KPI management system to monitor performance indicators such as fulfillment rate, timeliness and service quality.
• Facilitate the smooth transition between new and existing carriers to ensure business continuity.
• Coordinate with the procurement and tendering team, participate in tender parameter setting and carrier selection, and support the collaboration between procurement and operations.
• Responsible for carrier settlement and the management of online billing systems to ensure the settlement process is standardized and efficient.
• Coordinate with national fleets, streamline settlement procedures, handle settlement discrepancies, and ensure timely closure of related issues.
• Collaborate with the settlement team and procurement & tendering team to promote settlement process optimization and the implementation of online settlement.
• Organize settlement training sessions for carriers and internal relevant departments to ensure the proper understanding and execution of standardized processes and operations.

About You

• Industry Experience: 5 years or above
• Job-specific Experience: 3 years or above
• Education Background: Bachelor's degree or above
• Language Proficiency: Fluent in both Chinese and English
• Professional Skills: Experience in 3PL carrier management in qualified logistics companies; experience in 3PL procurement and tendering is preferred; familiarity with the local carrier resource market

What We Offer

• Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.