Test & Support Expert (m/f/d) – Broadcast Video

Riedel; Wuppertal; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Life and Work balance

Career booster

Diversity

Job summary

RIEDEL Communications in Wuppertal is seeking a Test & Support Expert (m/f/d) for Broadcast Video to join our Product Division. You will define release test cases for new hardware, firmware, and software, and document results in Jira.

You will troubleshoot, train global support teams, collaborate with R&D and Product Management, and stay current with evolving broadcast technologies to improve products.

Qualifications

• Proven experience in broadcast, live event production or television environments with strong knowledge of SDI and IP video technologies, ideally including SMPTE 2110.
• Good understanding of IP networking concepts such as VLANs, IGMP, PTP and switch configuration, plus video/audio interfaces.

Responsibilities

• Develop, define and execute release test cases for hardware, firmware and software within the MediorNet TDM Video portfolio and document results in Jira.
• Perform exploratory and user acceptance testing with a test-to-break mindset and document findings and bugs in Jira.
• Collaborate with System Testing, R&D, Product Management and Support to ensure product quality and successful market releases.
• Prepare and deliver internal trainings for global support, demo and professional services teams.
• Provide 2nd/3rd level technical support for internal and external customers and act as an expert for complex troubleshooting.

Skills

Broadcast video tech

IP video technologies

SDI knowledge

SMPTE 2110

Test & QA

English communication

Training delivery

Tools

Jira

Virtualization

Monitoring tools

Job description

Test & Support Expert (m/f/d) – Broadcast Video

Land: Germany

Stadt: Wuppertal

Remote-Status: Hybrid

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers‘ needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us asTest & Support Expert (m/f/d) – Broadcast Video on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

• You develop, define and execute release test cases for new hardware, firmware and software solutions within our MediorNet TDM Video portfolio and document the results in appropriate tools.
• You perform exploratory and user acceptance testing with a clear „test-to-break“ mindset, identify weaknesses and document findings and bugs in Jira to support development teams.
• You collaborate closely with System Testing, R&D, Product Management and Support teams to ensure product quality, support readiness and successful market releases.
• You prepare and deliver internal training sessions and knowledge transfer activities for global support, demo and professional services teams.
• You provide second and third level technical support for internal and external customers and act as an expert for complex troubleshooting scenarios.
• You serve as a gatekeeper between Support, R&D and Product Management, ensuring efficient escalation handling and high-quality communication across teams.
• You continuously learn emerging broadcast technologies and gather customer feedback to contribute to future product improvements.

THAT’S YOU

• Proven experience in broadcast, live event production or television environments with strong knowledge of SDI and IP video technologies, ideally including SMPTE 2110
• Good understanding of IP networking concepts such as VLANs, IGMP, PTP and switch configuration, combined with knowledge of video and audio interfaces
• Experience with Windows and Linux environments; knowledge of virtualization, monitoring tools and cloud video processing is desirable
• Practical experience in hardware and software testing or a strong motivation to work in quality assurance and product validation
• Strong analytical, troubleshooting and problem-solving skills combined with a structured and quality-focused working style
• Passion for sharing knowledge, conducting trainings and collaborating across international and cross-functional teams
• Excellent communication skills, willingness to travel occasionally and good spoken and written English skills

WE OFFER

• Life and Work balance through our flexible working time system including mobile working in a hybrid model
• Career booster with numerous individual development and training opportunities
• Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture – it is about the people and their personality that matters

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are – far away from any pigeonholing.