Product Expert Core (m/f/d)

Riedel Communications GmbH & Co. KG; Wuppertal; On-site; EUR 110,000 - 140,000; Full time

Benefits offered by this job

30 days vacation

JobRad

Employee discounts

Company pension

Employee referral program

Flexible working hours

MeinEAP

Coffee bar

In-house canteen

Job summary

RIEDEL Communications is seeking a Technology Lead (m/f/d) – Intercom & Broadcast Systems to design and prepare systems for international multimedia events and to coordinate on-site service, demos and training. You will be the main technical contact for internal and client questions, interfacing with developers, architects, product owners and project managers.

You will collaborate with Product Experts to set standards for the managed technology division and drive knowledge sharing through

Qualifications

• 5+ years of proven operational technical experience in a relevant market field, ideally in the outside broadcast business.
• In-depth knowledge of Riedel hardware and software solutions such as Artist, Bolero, SmartPanel, and MediorNet.
• Experience with interaction and presentations at B-Level and knowledge of essential tools for self-management, negotiation and problem solving.
• Ability to manage direct relationships with customers as well as to establish and maintain partnerships with external partners.
• Extensive IT knowledge in network configurations and PTP.

Responsibilities

• Design and prepare systems for international multimedia events and support Riedel sales and project management staff.
• Main contact for all internal or customer-related product questions in your area of responsibility, here the RIEDEL CORE technology.
• Interact with developers, architects, product owners and product managers to share feedback from our projects and clients.
• Work with a group of Product Experts and Experts Team to create standards and solutions for our managed technology department.
• Provide training and/or work guidelines for sharing product knowledge using Confluence, SharePoint, MS Teams.
• Coordinate and conduct on-site service, demo and training.

Skills

Technical experience

IT networking

Riedel products

Communication skills

Presentation skills

Education

Technical university degree

Tools

Artist

Bolero

SmartPanel

MediorNet

Job description

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units: Product Division, Managed Technology & Riedel Networks!

Our Managed Technology division rents out our audio, video, IT and communication solutions for international live events and offers a comprehensive service from project planning to on-site implementation. It's not just about festivals, like Rock am Ring or sporting events - like Formula 1 or the Super Bowl - but also about guaranteeing all guests a thrilling experience.

Come with us as Technology Lead (m/f/d) – Intercom & Broadcast Systems on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

• You design and prepare systems for international multimedia events and support Riedel sales and project management staff.
• You are the main contact for all internal or customer-related product questions in your area of responsibility, here the RIEDEL CORE technology.
• You interact with developers, architects, product owners and product managers to continuously share feedback from our projects and clients.
• You work together in a group of Product Experts and members of the Experts Team to create standards and solutions for our managed technology department.
• You provide training and/or work guidelines for sharing your product knowledge, using knowledge beacons such as Confluence, SharePoint, MS Teams.
• You coordinate and conduct on-site service, demo and training.

THAT'S YOU

• Successfully completed (technical) university studies, e.g. in the area of media, industrial engineering or a combination of business and technology
• At least 5 years of proven operational technical experience in a relevant market field, ideally in the (outside) broadcast business.
• In-depth knowledge of Riedel hardware and software solutions such as Artist, Bolero, SmartPanel, and video distribution solutions like MediorNet.
• Experience in interactions and presentations at B-Level and knowledge of the essential tools for self-management, negotiation and problem solving
• Capability to manage direct relationships with customers as well as to establish and maintain partnerships with our external partners
• Extensive IT knowledge in network configurations and PTP

WE OFFER

More than just a salary - your plus at RIEDEL

Look forward to 30 days of vacation and many additional offers - from JobRad to exclusive employee discounts, corporate benefits and our company pension scheme. Our global employee referral program is also waiting for you.

Flexibility that suits your life

Whether you're an early riser or a night owl - our flexible working hours system ensure a real work-life balance.

Support in every situation

"meinEAP" offers you helpful services - e.g. for childcare, caring for relatives or for your physical and mental well-being.

Recharge your batteries - from coffee to lunch

A real treat: our own coffee roast - free of charge at the in-house coffee bar, just the way you like it. Our in-house canteen also takes care of your physical well-being with freshly prepared, varied dishes at fair prices every day - balanced, tasty and served directly on site.

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.