Telephone Customer Service Representative / Call Center Agent (m/f/d) – Remote & Career Changer[...]

ALZURA AG; Deutschland; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading B2B procurement platform in the automotive industry is seeking a Telephone Customer Service Representative to act as the first point of contact for customers. The role involves resolving inquiries, documenting interactions, and contributing to customer satisfaction. Ideal candidates should have strong service orientation, excellent communication skills, and proficiency in German. This position offers a permanent contract, a performance-based monthly bonus, and remote work options.

Leistungen

Performance-based monthly bonus

Company car after one year

Permanent employment contract with 30 vacation days

Monthly tax-free vouchers

Generous training budget

Company pension plan

Christmas bonus

Option to work remotely

Qualifikationen

• Strong service orientation and enjoyment in interacting with people.
• Excellent written and verbal communication skills.
• Experience in customer interactions, career changers welcomed.
• Proficiency in German and ideally English, spoken and written.

Aufgaben

• Act as the first point of contact for customers.
• Handle customer inquiries and complaints via phone, email, and chat.
• Support the analysis of customer inquiries.
• Document all customer interactions in the CRM system.
• Identify new market requirements and trends.
• Conduct upselling conversations and earn commission.

Kenntnisse

Customer service orientation

Excellent communication skills

Problem-solving ability

Up-selling techniques

Jobbeschreibung

General information

As a Telephone Customer Service Representative / Call Center Agent (m/f/d), you are the first point of contact for our customers and take responsibility for resolving their inquiries quickly and professionally. In this role, you actively contribute to customer satisfaction and support the success of our ALZURA B2B Marketplace, Europe’s largest B2B procurement platform in the automotive industry.

What ALZURA offers you

• Performance-based monthly bonus in addition to your base salary

• Company car (e.g., Mercedes CLA Hybrid) after one year of employment

• Permanent employment contract with 30 vacation days per year

• Monthly vouchers as tax-free benefits worth €50 net

• Generous budget for training and professional development opportunities

• Company pension plan and capital-forming benefits

• Christmas bonus as a voluntary benefit

• Option to work remotely / from home

Your daily tasks

• In your role, you act as the first point of contact for customers and actively contribute to ensuring a positive customer experience.

• You handle and process all customer inquiries and complaints via phone, email, and chat.

• You support the analysis of customer inquiries on a daily basis and contribute to developing targeted solutions.

• To maintain service quality and optimize processes, you document all customer interactions in our in-house CRM system.

• You capture customer needs to identify new market requirements and trends.

• You occasionally conduct upselling conversations and receive additional commission for successful sales.

What we expect from you

• You enjoy interacting with people and have a strong service orientation.

• You possess excellent communication skills, both verbal and written.

• You have experience in dealing with customers – career changers (m/f/d) are also welcome.

• You have very good German skills and ideally also English, both spoken and written.