Technical Support Representative I Frankfurt (Germany) I Permanent (Full-Time, 40 Hours/Week)

A Igreja de Jesus Cristo dos Santos dos Últimos Dias; Frankfurt; Vor Ort; EUR 54.000 - 68.000; Vollzeit

Zusammenfassung

A Igreja de Jesus Cristo dos Santos dos Últimos Dias in Frankfurt is seeking a Technical Support Representative I to provide second-tier end-user support for PC, server, and hardware issues, including virtualization platforms. This permanent, full-time role requires self-motivation, strong interpersonal skills, and a drive to help users.

Ideal candidates bring 6+ years in IT support, expert Windows and Mac OS knowledge, and English at level B2.

Qualifikationen

• 6+ years of relevant professional work experience, with 4+ years in field-related user support for PCs, hardware, software, networking, and virtualization.
• Excellent command of Windows and Mac OS; strong knowledge of end-user applications and conferencing platforms.
• Ability to maintain confidentiality and support General Authorities and senior leadership.
• English at least B2 level; additional European languages are a plus.

Aufgaben

• Troubleshoot, prioritize, and resolve customer support incidents and service requests using the knowledge base and collaboration with peers.
• Provide regular status updates and set realistic expectations for resolution timelines.
• Escalate tickets needing greater knowledge or access privileges in a timely manner.
• Follow up with customers after resolution to ensure needs are met and identify gaps.
• Assist customers with simple training and share knowledge by contributing to the knowledge base.
• Maintain accurate inventory of IT assets and support asset management tracking.
• Evaluate new and existing software and provide feedback to product managers.

Kenntnisse

IT support experience

Customer service

Interpersonal skills

English (B2)

Ausbildung

Bachelor's degree in related field or equivalent experience

Tools

Windows

Mac OS

Networking

AI tools

Virtualization

Jobbeschreibung

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Technical Support Representative I Frankfurt (Germany) I Permanent (Full-Time, 40 Hours/Week)

Frankfurt am Main, Hessen, Germany (No Local)

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To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

This position provides second-tier support to end users for either PC, server or mainframe applications, and hardware. provides complex, advanced-level user support in operating, maintaining and troubleshooting hardware and software assigned to employees to help them accomplish their work. This position also supports virtualization platforms that allow the organization to provide support in a timely, cost-effective manner.

May also serve as an advocate for the client/end-user. This position requires self-motivation and self-management of work with strong interpersonal skills to meet with clients in a face-to-face environment. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Responsibilities

• Troubleshoot, prioritize, and resolve customer support incidents and service requests through searching the knowledge base and consulting with other TSRs and managers as needed.
• Provide regular status updates to customers and establish realistic expectations regarding when they can expect resolution to their incident or service request.
• Escalate in a timely manner any tickets that require grater knowledge, skill or access privileges to resolve.
• Upon resolving an incident or service request, make follow-up contact with the customer to ensure their needs were met, and identify and resolve any gaps.
• Assist customers with simple training needs.
• Resolve the most complex system administration problems.
• Share knowledge by contributing content to the knowledge base.
• Maintain an accurate inventory of Area IT Assets using the corporate IT Asset Management tracking system.
• Evaluate new and existing software applications and provide feedback to solution and/or product managers.
• Utilize advanced judgement in providing guidance, determining procedures to follow, and assisting other team members in problem solving.
• Participate in continual learning and improvement.
• Understands and diligently follow policies, standards, and processes.

Qualifications

• Bachelor's Degree in related field or equivalent experience (eg. vocational studies or apprenticeship)
• 6+ years of relevant professional work experience. With 4+ of the 6 years in field-related user support experience with PCs, hardware, software, network, end-user desktop applications and virtualization.
• Expert-level knowledge of operating systems (Windows and Mac OS), hardware platforms, technical disciplines, end-user applications, wired and wireless network connectivity and/or video conferencing platforms.
• Proven experience in the following areas:
  • Complex asset management practices
  • Network technologies pertaining to system connectivity and troubleshooting
  • Effective communication and customer service skills
  • Ability to maintain confidentiality and provide support to General Authorities and senior leadership.
  • Advanced understanding of IT business functions.
• Ability to comfortably lift 25 kg. and reach across and work under desks.
• Driving license required.
• Ocasional travel will be required.
• English B2 level is required. Any European additional language will be an advantage.
• Practical experience using AI tools to automate tasks, troubleshoot issues, improve workflows, and enhance user support.
• Employees are expected to work from the office on a regular basis.
• Job Identification 377628
• Job Category IT - Information Technology
• Posting Date 09/04/2026, 12:40 PM
• Locations Berner Strasse 119, Frankfurt am Main, Hessen, 60437, DE (No Local)
• Apply Before 10/05/2026, 05:55 AM
• Job Schedule Full time
• Regular or Temporary Regular
• Worker Type Employee
• Number of Openings 1
• Minimum Salary 4,800.00€ Gross Monthly Salary
• Maximum Salary 6,100.00€ Gross Monthly Salary

Anúncio/Mais informações Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.

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