Store Clerk Lead | Frankfurt (Germany) | Permanent (Part-Time, 30 Hours/Week)

BYU Pathway; Frankfurt; Vor Ort; EUR 30.000 - 37.000; Teilzeit

Zusammenfassung

BYU Pathway in Frankfurt, Germany, seeks a Store Clerk Lead for a part-time, on-site role (30 hours/week). You will direct daily store operations, supervise a small team and ensure smooth POS and back-office workflows while delivering high-quality customer service.

The ideal candidate has post-secondary education in business or retail and at least two years of retail experience, plus English (B2) and German (C1). Weekend work is required.

Qualifikationen

• Post-secondary education in business/retail or related field and two years' experience.
• Proficient with MS Word, Excel, Outlook.
• Experience with POS systems and basic troubleshooting.
• English B2 and German C1 required.

Aufgaben

• Directs all store operations for a small store.
• Manage back-office tasks and strive for efficient workflows.
• Lead and train staff; assign tasks and schedules.
• Provide coaching and feedback to employees.
• Offer customer service and product knowledge to customers.
• Handle POS transactions and returns; manage register procedures.
• Maintain store presentation and inventory levels.
• Oversee housekeeping and ensure safety and cleanliness.
• Support the team during absences and on weekends.

Kenntnisse

Team leadership

Retail/customer service

MS Office

POS systems

English B2

German C1

Ausbildung

Post-secondary education in business/retail

Tools

MS Word

MS Excel

MS Outlook

POS systems

Jobbeschreibung

Store Clerk Lead | Frankfurt (Germany) | Permanent (Part-Time, 30 Hours/Week)

Germany (On-site)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

This position helps prepare the way for the work of salvation and exaltation by fostering an environment of reverence and respect and helps customers to make informed product decisions. This position is a Lead level clerk that works under minimal supervision in a store with a small team. Has people management and responsibilities as assigned by local or area leadership. This job may include a variety of additional MMD Support Services duties of equal or lesser complexity.

Responsibilities

• Directs all store operations for a small store.
• Responsible for administrative tasks, managing back-office work, and ensuring proficient use of store management systems to streamline processes and enhance efficiency.
• Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store’s staff.
• Provides feedback and coaching to employees.
• Helps prepare staff members’ weekly schedules and assignment of daily tasks.
• Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same.
• Develops understanding of contents and/or properties of all products to adequately serve customers.
• Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and interests with customers to resolve concerns of moderate to high complexity.
• Provide personal fitting consultation to customers at store.
• Operates point-of-sale terminal, finalizes sale of selected products, processes return, and manages register opening and closing process.
• Oversees and ensure the store is attractively displayed, well-presented, and that there is adequate inventory on the shelf.
• Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels.
• Maintains awareness of and helps with the attainment of key performance indicators.
• Provide supports in case of absence in the team.
• Oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition.
• Requires working as scheduled and needed (including Saturdays and national/local holidays).
• Lead a small team and approve time and absences.

Qualifications

Required:

• Post secondary school education in business, retailing, merchandising or related field, and two years' experience in business, retail, customer service or equivalent combination of education and experience, including managing teams.
• Functional understanding of computer applications, including: MS Word, MS Excel, MS Outlook, or related programs.
• Proficient use of point-of-sale systems and terminology, and ability to troubleshoot basic technical systems and tools.
• Excellent interpersonal skills, including written and verbal communication skills in English (Level B2) and German (C1) is a requirement.
  Ability to lead, delegate, and direct the work of others, and to effectively addressing difficult issues.
  

Preferred:

Previous experience leading others in a retail setting.

This position operates in a retail environment. To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: standing for long periods of time, stooping, bending, and lifting up to 20 Kg.

• Job Identification 370912
• Job Category DR - Distribution, Retail & Logistics
• Job Schedule Part time
• Regular or Temporary Regular
• Worker Type Employee
• Number of Openings 1
• Minimum Salary 2,700.00 € Montly Gross Salary
• Maximum Salary 3,300.00 € Monthly Gross Salary
• PostingNotice/MoreInfo Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.