Support Engineer – Customer Success

Jobtailor; Deutschland; Remote; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a capable support engineer in Germany to investigate and resolve platform issues, walking through code, databases, and logs. You’ll collaborate across engineering, product, and other teams to ensure smooth workflows and quality improvements.

The role requires 1+ year in relevant roles, a CS background, and strong problem-solving and communication skills. Familiarity with Python, React, TypeScript, and SQL is valued or a willingness to learn.

Qualifikationen

• Bachelor’s degree in computer science or equivalent work experience.
• 1+ year of experience in software engineering, technical support, QA, or similar roles.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven experience debugging and troubleshooting complex technical issues.
• Familiarity with Python, React, TypeScript, and SQL, or strong willingness to learn.

Aufgaben

• Investigate and resolve technical issues across the platform.
• Dig through codebases, databases, and system logs to diagnose issues.
• Collaborate with engineering, product, underwriting, and other departments.
• Ensure workflows operate as intended and identify improvement areas.
• Own bug resolution by fixing issues and/or working with engineering.
• Monitor system performance.
• Advocate for quality-of-life features to enhance user experience.
• Document business processes and workarounds.
• Provide solutions to common issues.

Kenntnisse

Python

React

TypeScript

SQL

Technical Support

Ausbildung

Bachelor's Degree in Computer Science

Jobbeschreibung

• Investigate and resolve technical issues across the platform
• Dig through codebases, databases, and system logs to diagnose issues
• Collaborate with engineering, product, underwriting, and other departments
• Ensure workflows operate as intended and identify improvement areas
• Own bug resolution by fixing issues and/or working with engineering
• Monitor system performance
• Advocate for quality-of-life features to enhance user experience
• Document business processes and workarounds
• Provide solutions to common issues

Requirements

• Strong customer-service mindset with a genuine desire to help others succeed
• Curiosity about how technology works and enthusiasm for learning new systems and tools
• Understanding of web applications, APIs, and integrations
• Willingness to seek documentation, experiment, and collaborate with teammates
• Ability to translate complicated technical concepts into approachable, easy-to-understand language
• Bachelor’s degree in computer science, or equivalent work experience
• 1+ year of experience in software engineering, technical support, QA, or similar roles
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Proven experience debugging and troubleshooting complex technical issues
• Familiarity with Python, React, TypeScript, and SQL, or strong willingness to learn

Core Competencies

Demonstrates strong problem-solving abilities and a customer-service mindset while effectively collaborating across departments to resolve technical issues. Proficient in debugging and troubleshooting with a solid understanding of web applications, APIs, and integrations.

Highest-signal resume keywords

• Python
• React
• TypeScript
• SQL
• Technical Support

ATS Optimization Keywords

Hard Skills

• Debugging
• Troubleshooting
• Web Applications
• APIs
• Integrations

Soft Skills

• Customer-Service Mindset
• Problem-Solving
• Attention to Detail
• Written Communication
• Verbal Communication

Certifications & Qualifications

• Bachelor’s Degree in Computer Science

Industry Keywords

• Technical Issues
• System Performance
• Collaboration
• Documentation
• User Experience