Technical Support Engineer (m/f/d) - Factory Automation (Mandarin-Speaking)

Shanghai BSF Human Resources Co., Ltd; Stuttgart; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Shanghai BSF Human Resources Co., Ltd on behalf of our client seeks a skilled technical support engineer for Europe—focusing on servo drives, motors, PLCs and HMIs. You will be the key link between HQ, distributors and end users, handling commissioning, troubleshooting and optimization.

You will train OEM/ODM and integration partners, support pre-sales with technical input, and travel within Europe, occasionally to HQ, to maintain strong local product expertise.

Qualifikationen

• Bachelor's degree in Electrical Engineering, Automation or Mechatronics with 3+ years in motion control.
• Experience with servo drives, PLCs, HMIs and fieldbuses; factory/automation context preferred.
• Strong problem-solving and clear technical communication to engineers and customers.

Aufgaben

• Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions, assisting customers in machine commissioning, tuning, troubleshooting, and system optimization while aligning with their engineering teams requirements.
• Deliver onboarding and training for OEM/ODM and joint development customers R&D teams, participate in customized solution discussions, and collaborate with the global R&D team to convey customer needs and feedback.
• Enable distributor technical teams through training on product features, programming, commissioning, and troubleshooting, support pre-sales queries and solution design, and help build local technical capabilities.
• Provide on-site technical support for machine builders and end users for commissioning, fault diagnosis, pilot projects, and acceptance tests, with detailed reports post-service.
• Collaborate with sales for bid support and demos, coordinate with HQ engineering and quality teams to resolve issues, and provide feedback on product performance and local requirements.

Kenntnisse

Servo drives

Motors

PLC programming

HMI

Motion control

On-site support

Troubleshooting

Training

English fluency

Cross-border teamwork

Ausbildung

Bachelor's degree (Electrical Engineering / Automation / Mechatronics)

Tools

EtherCAT

CANopen

Automation software tools

Jobbeschreibung

Job brief

Our client is a fast-growing leading industrial automation solution provider, specializing in high-performance servo drives, motors, PLC systems, HMIs, and integrated motion control solutions. With robust R&D investment and expanding global footprint, it has established overseas branches in major markets, winning trust via reliable technology and professional services.

This role is to strengthen the clients technical support capability in Europe. As the key technical link between global headquarters, customers, and partners, it will resolve application issues, enable distributors, and ensure smooth product application for end users.

Responsibilities

• Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions, assisting customers in machine commissioning, tuning, troubleshooting, and system optimization while aligning with their engineering teams requirements.
• Deliver in-depth technical onboarding and training for strategic OEM/ODM and joint development customers R&D teams, participate in customized solution discussions, and collaborate with the global R&D team to accurately convey customer needs and feedback.
• Enable distributor technical teams through training on product features, programming, commissioning, and troubleshooting, support their pre-sales queries and solution design, and assist them in building local technical capabilities for end-user support.
• Provide on-site technical support for machine builders and end users when remote support is insufficient, including commissioning, fault diagnosis, pilot project support, and acceptance tests, and submit detailed technical reports post-service.
• Collaborate closely with sales teams for bid support and customer demos, coordinate with global headquarters engineering and quality teams to resolve technical issues, and provide structured feedback on product performance and local technical requirements.

Requirements

• Hold a Bachelors degree or above in Electrical Engineering, Automation, Mechatronics, or related fields, with 3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning.
• Proficient in industrial control systems including servo drives/motors, PLCs, HMIs, fieldbuses (EtherCAT, CANopen), and automation software tools; experience with machine builders or automation integrators is preferred.
• Possess strong problem-solving abilities, hands-on debugging experience, and the capability to clearly explain technical concepts to engineers, distributors, and end users.
• Fluent in English; German is a strong advantage, Fluency in Mandarin is highly preferred, enabling direct work communication with the headquarters' technical team; skilled in cross-border, multicultural teamwork and communication.
• Willing to travel frequently within Europe and occasionally to the global headquarters for training, with the ability to work independently in a fast-growing overseas organization and document technical issues clearly.