Europe Field Technical Support Engineer

Hanshow; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Hanshow is seeking a technical support engineer in Germany to deliver hands-on field service for robotics and automation equipment at customer sites. You will diagnose issues on-site, perform repairs, and communicate results back to customers in English and German.

The role requires strong collaboration with engineering and service teams, plus willingness to travel across Europe for assignments and training. Fluency in English and German is essential.

Qualifikationen

• Bachelor's degree or above in Mechanical, Electronics, Electrical Engineering, Automation, Robotics, Mechatronics, or related disciplines.
• 3+ years of experience in field service, FAE, equipment maintenance, technical support, or operations and maintenance; robotics/AMR/AGV or industrial automation preferred.
• Independent on-site troubleshooting with familiarity in electrical systems, motors, sensors, control systems, mechanical structures, and basic network communications.
• Proficient with diagnostic tools such as multimeters, CAN tools, and serial logs; diagnose fault causes from customer descriptions and site info.
• Strong bilingual working capability: fluent English plus German for Germany-based role; handle customer communications, emails, repair reports, and on-site meetings.

Aufgaben

• Provide on-site troubleshooting and repair for complex equipment at customer sites.
• Communicate effectively with customers, write repair reports, and support training materials.
• Coordinate with cross-functional teams to resolve field issues and ensure timely resolutions.
• Travel frequently within Europe for assignments as needed.

Kenntnisse

Field service

Customer comms

On-site troubleshooting

Cross-team coordination

Travel readiness

Ausbildung

Bachelor's degree or above in Mechanical, Electronics, Electrical Engineering, Automation, Robotics, Mechatronics, or related disciplines

Tools

Multimeters

CAN tools

Serial logs

Jobbeschreibung

Qualifications and Requirements

• Bachelor's degree or above in Mechanical, Electronics, Electrical Engineering, Automation, Robotics, Mechatronics, or related disciplines.
• 3+ years of experience in field service, FAE, equipment maintenance, technical support, or operations and maintenance; experience in robotics, AMR/AGV, commercial cleaning equipment, or industrial automation preferred.
• Independent on-site troubleshooting and repair capabilities, with familiarity in electrical systems, motors, sensors, control systems, mechanical structures, and basic network communications.
• Proficient with diagnostic tools such as multimeters, CAN tools, and serial logs, with the ability to diagnose fault causes based on customer descriptions and site information.
• Strong bilingual working capability: fluent English plus the relevant local language for the hiring country - French for the France-based role and German for the Germany-based role. Able to independently handle customer communication, emails, repair reports, training materials, and on-site meetings.
• Strong customer communication, cross-team coordination, and issue-ownership mindset, able to systematically resolve site issues under pressure.
• Valid legal work authorization in the hiring country or broader European region; willing and able to undertake frequent cross-border travel and temporary assignments within Europe. A valid driver's license is preferred.

Preferred Qualifications

• Experience in distributor management, customer training, or building overseas after-sales service frameworks.
• Proficiency in German, French, Spanish, Italian, or other local European languages in addition to English.
• Hands-on experience drafting English repair manuals, service SOPs, fault trees, or training modules.
• Familiarity with field service management, ticketing systems, spare parts management, or quality issue closure workflows.

Candidate Profile

We are looking for a technical support engineer who can rapidly establish trust at customer sites, solve problems hands-on, and turn every service case into scalable knowledge and standard practices.

Key Success Criteria:

• Swift recovery and resolution of on-site issues
• Customers and distributors empowered with independent operation and maintenance capabilities
• Major issues made traceable, escalatable, and reviewable