Technical Support Engineer France (m/f/d)

smartmicro; Remote; Vertraulich; Vollzeit

Zusammenfassung

A leading radar technology company is seeking a technical support expert based in France to present products and provide customer support. The ideal candidate holds a degree in electrical engineering and has experience in technical support within the traffic management sector. Responsibilities include training, troubleshooting, and collaborating with the marketing team. Fluency in English and French is essential. Join the team for exciting projects in a growing market.

Leistungen

Access to latest technologies

In-depth training

Enjoyable work environment

Teamwork with zero bureaucracy

Qualifikationen

• Completed studies in electrical engineering or equivalent.
• Prior experience in a technical support role is highly desirable.
• Ability to configure equipment for use with products and software.
• Knowledge of radar or other sensor detection technology is desirable.
• Familiarity with IP addressing and sub-networking required.
• Fluent English and French skills necessary.

Aufgaben

• Present products to customers and provide support.
• Help in testing hardware/software products at customer locations.
• Provide online/on-site training for installation and troubleshooting.
• Report issues through the online ticketing system.
• Support marketing activities and trade shows.
• Report to the Technical Support Group leader in Germany.

Kenntnisse

Technical support experience

Knowledge of radar/sensor technology

Configuration skills

Fluent English

French language skills

Ausbildung

Degree in electrical engineering or equivalent

Jobbeschreibung

smartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in France, based directly in France.

smartmicro traffic sensors feature the most advanced 4D object tracking technology available on the market today. Our products include intersection monitoring (stop bar and advance detection, VRU detection), highway traffic management (counting and classification, incident detection) as well as enforcement applications (speed, red-light and mobile speed enforcement). smartmicro delivers complete traffic solutions directly to end customers and for OEM integration. With our long experience in the growing ITS sector, smartmicro is a technology leader and a supplier for smart cities.

Tasks

• As a technical expert, you present our products to customers and provide customer support (remote or on-site)
• You help us in testing our hardware/software products at local / DOT / customer test locations and contribute to set up application notes and user guides
• You provide online/on-site training to our customers for installation and trouble‑shooting
• All issues and problems are reported through our online ticketing system
• Your tasks will also include to support marketing activities and trade shows
• You will report directly to our Technical Support Group leader in Germany

Requirements

• Completed studies in electrical engineering or equivalent
• Prior experience of a technical support role is highly desirable, preferable from the traffic management industry
• You have the ability to configure such equipment for use with our products and software
• Knowledge of radar or other sensor detection technology, intersection control basics, traffic signal cabinets, and their operation would be desirable
• Also, of IP addressing, sub‑networking, and equipment configuration using DHCP, static IP and routed networks
• Fluent English and France skills are necessary, Spanish and Italian would be a plus
• You are open to travel to local customer locations and occasional trade shows, travel across the area will be happen from time to time (but international travel is rather infrequent)

Benefits

• Exciting projects in a growing market
• Opportunity to contribute to future Traffic Management Systems
• Access to the latest technologies and techniques and in‑depth training
• Enjoyable work environment as part of a motivated team
• Openness to new ideas and changes to improve existing processes
• Teamwork and zero bureaucracy

Become a part of our innovative company and work together with us to develop our leading technology in the field of radar and hybrid sensors and systems.
Please send us your complete application with certificates by mail or fill out the form at our career page.