Technical Support Engineer

Felix Recruitment; München; Vor Ort; USD 46.685 - 81.699; Vollzeit

Zusammenfassung

An established industry player is seeking a passionate Technical Support Engineer to join their growing team. This exciting role involves maintaining and optimizing IT systems, administering SaaS solutions, and providing first-level user support. You'll play a vital role in enhancing IT processes and tools, driving efficiency and productivity. If you thrive in a fast-paced environment and are committed to delivering outstanding user experiences, this opportunity is perfect for you. Join a dynamic team and contribute to the operational success of a company dedicated to continuous improvement and growth.

Qualifikationen

• Knowledge in helpdesk management and systems administration is essential.
• Strong analytical and troubleshooting skills are required.

Aufgaben

• Maintain and optimize IT systems and end-user devices for peak performance.
• Provide 1st level user support and resolve technical issues promptly.

Kenntnisse

Helpdesk Management

Systems Administration

Analytical Skills

Troubleshooting Skills

Customer Service Mindset

Task Management

English Communication

Tools

Jira Service Desk

OneLogin

Google Workspace

Atlassian Suite

Slack

Zoom

Jobbeschreibung

We are looking to hire a Technical Support Engineer for a company currently experiencing significant growth. These positions are initially offered as 6-month contracts with the potential for extension. Your expertise in helpdesk management and systems administration will be crucial to our client’s ongoing expansion and operational success. If you are passionate about delivering outstanding user experiences and fostering continuous improvement, we encourage you to apply.

Role Responsibilities: What You’ll Do

1. Maintain and optimize IT systems and end-user devices (EUDs) to ensure peak performance and functionality.
2. Administer and manage SaaS solutions and integrations, ensuring seamless operation by provisioning and deprovisioning user access across various systems and applications.
3. Provide 1st level user support, promptly resolving technical issues.
4. Lead end-to-end project implementations that enhance IT processes and tools, driving efficiency and productivity.

Role Requirements: What You Need to Succeed

1. Knowledge of ticket-based workflow management tools like Jira Service Desk.
2. Some proficiency in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom.
3. Strong English communication skills and a customer service mindset.
4. Ability to independently manage and prioritize tasks.
5. Excellent analytical and troubleshooting skills.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development