Technical Support Engineer

Axiom Technologies; Emsdetten; On-site; EUR 40,000 - 55,000; Full time

Job summary

Axiom Technologies in Germany is seeking a desktop support specialist to provide first- and second-level support for desktops, laptops, printers, and mobile devices. You will respond to service requests via ticketing systems, phone, or in-person and assist with onboarding/offboarding and remote connectivity.

The role requires a Bachelor's degree in a related field and at least two years of experience in a desktop support or IT technician role.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Knowledge in Bitlocker, BSOD, End User Support, Reimaging Laptop, Autopilot, Remote Support etc
• German language is a must.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking basics

Troubleshooting

Communication skills

German language

End user support

Team collaboration

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Provide first-\u00e2\u20ac\u2122 and second-level support for desktops, laptops, printers, and mobile devices.

Respond to service requests and incidents via ticketing system, phone, or in-person.

Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.

Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).

Set up and configure new employee workstations, including user accounts and permissions.

Maintain asset inventory and ensure accurate documentation of IT equipment.

Assist with onboarding/offboarding of employees from a technical perspective.

Support remote users with VPN, remote desktop, and connectivity issues.

Collaborate with other IT teams on escalated issues or project-related tasks.

Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor\u2019s degree in Computer Science, Information Technology, or related field (or equivalent experience).

2+ year of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Knowledge in Bitlocker, BSOD , End User Support , Reimaging Laptop , Autopilot , Remote Support etc

German language is a must.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.