Technical Support Consultant – Legal B2B SaaS Software

Jobtailor; Lauf an der Pegnitz; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor in Lauf an der Pegnitz, Germany, seeks an IT Support Specialist handling second-level technical inquiries, configuration tasks, and maintaining the support database.

You will work closely with colleagues in User Support, own complex tickets, and assist small to mid-sized law firms using our legal practice-management software. A vocational IT training or degree is required, with German and English skills, and a proactive, independent work style.

Qualifikationen

• Completed vocational training or degree in an IT-related field (e.g., IT specialist, IT systems management, or application development).
• Initial professional experience in technical customer support, system administration, or a comparable role.
• Good knowledge of Windows-based client-server environments.
• Proficiency with Microsoft Office.
• Strong interest in the IT landscape and high technical affinity.
• Fast learner with strong comprehension skills.
• Willingness to learn AI-supported workflows and new digital tools.
• Independence, high sense of responsibility, and strong organizational skills.
• Professional approach to change and challenging situations.
• Willingness to attend regular on-site appointments at Lauf an der Pegnitz.
• Very good German and English skills.

Aufgaben

• Receive, process, and resolve incoming technical customer inquiries and technical requests arising from other processes concerning the product portfolio
• Maintain bug and change-request (CR) applications, as well as the support database
• Assist customers with required configurations, such as template customization and rights and user management
• Serve as a point of contact for colleagues in User Support regarding customers’ technical questions and issues
• Take ownership of and handle complex support requests, with a focus on 2nd-level support
• Support legal practice-management software products for small and midsize law firms

Kenntnisse

Technical Support

System Administration

Windows-based Environments

Microsoft Office Proficiency

AI-Supported Workflows

Technical Affinity

IT Training

Ausbildung

IT-related qualification

Tools

Windows Server

Active Directory

Microsoft Office

Bug Tracking Systems

Jobbeschreibung

• Receive, process, and resolve incoming technical customer inquiries and technical requests arising from other processes concerning the product portfolio
• Maintain bug and change-request (CR) applications, as well as the support database
• Assist customers with required configurations, such as template customization and rights and user management
• Serve as a point of contact for colleagues in User Support regarding customers’ technical questions and issues
• Take ownership of and handle complex support requests, with a focus on 2nd-level support
• Support legal practice-management software products for small and midsize law firms

Requirements

• Completed vocational training or degree in an IT-related field (e.g., IT specialist, IT systems management, or application development), or a comparable qualification
• Initial professional experience in technical customer support, system administration, or a comparable role
• Good knowledge of Windows-based client-server environments
• Proficiency with Microsoft Office
• Strong interest in the IT landscape and a high level of technical affinity
• Fast learner with strong comprehension skills
• Willingness to learn AI-supported workflows and new digital tools
• Independence, a high sense of responsibility, and strong organizational skills
• Professional approach to change and challenging situations
• Willingness to attend regular on-site appointments at the Lauf an der Pegnitz location
• Very good German and English skills

Core Competencies

Demonstrates expertise in technical customer support and system administration, with a strong focus on resolving complex inquiries and managing support databases. Proficient in Windows-based environments and Microsoft Office, with excellent communication skills in both German and English.

Highest-signal resume keywords

• Technical Customer Support
• System Administration
• Windows-Based Environments
• Microsoft Office Proficiency
• Bilingual in German and English

Hard Skills

• Technical Customer Support
• System Administration
• Windows-Based Environments
• Microsoft Office Proficiency
• Bug and Change-Request Management
• Template Customization
• User Management
• AI-Supported Workflows
• Technical Affinity
• Vocational Training in IT

Soft Skills

• Strong Comprehension Skills
• Independence
• High Sense of Responsibility
• Strong Organizational Skills
• Professional Approach to Change

Industry Keywords

• Legal Practice-Management Software
• Small and Midsize Law Firms
• 2nd-Level Support
• Customer Inquiries
• Support Database