Technical Support (Application Support)

Embedded Shishya; Deutschland; Hybrid; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Embedded Shishya in Germany is seeking a qualified professional to support deployment, troubleshooting, and system integrations. You will collaborate with the development team and external clients to implement features and resolve issues.

Requirements include a bachelor's degree in IT/CS/CE and 1–5 years' deployment experience. Strong analytical thinking and English writing skills are preferred, plus willingness to work from home during emergencies.

Qualifikationen

• Bachelor's degree in IT/CS/CE or related field.
• 1–5 years of deployment and application troubleshooting experience.
• Strong problem-solving and analytical skills to identify root causes under pressure.
• Proficient in English writing; reading and speaking skills preferred.
• Willing to work from home during late-night emergencies.
• Able to work in a team, eager to learn, and detail-oriented.

Aufgaben

• Collaborate with development team to understand features and deployments for each package.
• Maintain specialist knowledge of operating systems, devices, applications and software.
• Provide technical support to internal teams and external clients when required.
• Assist with system integrations.
• Identify and resolve technical issues.
• Coordinate at local and international levels as needed.
• Coordinate with infrastructure about deployment and troubleshooting.
• Troubleshoot daily production and test issues.

Kenntnisse

Deployment experience

Troubleshooting

Analytical thinking

English writing

Teamwork

Detail oriented

Willingness to learn

Remote night work

Ausbildung

Bachelor's degree in IT/CS/CE or related field

Jobbeschreibung

Main Duties & Responsibilities

The qualified candidate is responsible for:

• Working closely with development team to understand new features, configurations and elements to be deployed in each package.
• Possessing specialist knowledge of operating systems, devices, applications and software.
• Providing technical support to teams within the organization, and to external clients when required.
• Assisting with system integrations.
• Identifying and resolving technical issues.
• Coordination at a local and international level where required
• Coordinating with infrastructure department regarding deployment related matters and troubleshooting.
• Troubleshooting daily production and test issues.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering and related fields
• 1 - 5 year of experience in deployment, application troubleshooting and related competences
• Strong problem-solving skill with analytical thinking to identify the root cause of failure under pressured situation
• Be able to write, read and speak English, especially comprehensive and well-organized writing skill is highly preferred.
• Be able to work at home during late night if emergency
• Be able to work as a team, will to learn, and very detailed oriented