Application Administrator – Endpoint

Jobtailor; Deutschland; Remote; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a qualified Business Systems Analyst to support and configure complex software applications for end users. You will act as IT liaison for business areas, diagnose issues, and mentor junior staff.

Responsibilities include documenting issues, writing manuals, and collaborating with offshore teams on improvement projects. A strong background in Oracle ERP and SQL is essential.

Qualifikationen

• 2 years of business systems analytical experience, including the ability to flow chart processes.
• 2 years of experience with Structured Query Language (SQL).
• Experience working with an off-shore development and QA team.
• Experience writing reports, business correspondence and procedures manuals.
• Minimum 2 years of experience with administrating and supporting end user applications (eg. Oracle ERP, Order to Cash, Fleet Management, Finance, Human Resources)
• This position is not sponsorship eligible.

Aufgaben

• Configure and support complex software application issues experienced by end users
• Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects
• Diagnose and resolve complex software application issues escalated by other software application team members
• Provide accurate and effective solutions and consistently high-quality end-user support
• Engage IT and business resources to resolve technical issues and support business processes
• Coach and mentor newer or less experienced team members
• Perform IT-related activities for projects supporting company priorities
• Identify and recommend system modifications to reduce user issues
• Document issues and resolutions using the incident tracking system
• Apprise team, peers and management of new support issues
• Document processes and procedures for training IT team and end users
• Perform other job-related duties as assigned

Kenntnisse

Business Systems Analysis

SQL

End User Support

Process Flow Charting

Documentation

Tools

Oracle ERP

Order to Cash

Fleet Management

Finance Applications

HR Applications

Jobbeschreibung

• Configure and support complex software application issues experienced by end users
• Serve as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects
• Diagnose and resolve complex software application issues escalated by other software application team members
• Provide accurate and effective solutions and consistently high-quality end-user support
• Engage IT and business resources to resolve technical issues and support business processes
• Coach and mentor newer or less experienced team members
• Perform IT-related activities for projects supporting company priorities
• Identify and recommend system modifications to reduce user issues
• Document issues and resolutions using the incident tracking system
• Apprise team, peers and management of new support issues
• Document processes and procedures for training IT team and end users
• Perform other job-related duties as assigned

Requirements

• 2 years of business systems analytical experience, including the ability to flow chart processes
• 2 years of experience with Structured Query Language (SQL)
• Experience working with an off-shore development and QA team
• Experience writing reports, business correspondence and procedures manuals
• Minimum 2 years of experience with administrating and supporting end user applications (eg. Oracle ERP, Order to Cash, Fleet Management, Finance, Human Resources)
• This position is not sponsorship eligible

Core Competencies

Demonstrates expertise in diagnosing and resolving complex software application issues while providing high-quality end-user support. Proficient in business systems analysis, SQL, and application administration, with a focus on improving processes and mentoring team members.

Highest-signal resume keywords

• Business Systems Analysis
• Structured Query Language (SQL)
• End User Application Support
• Process Flow Charting
• Documentation of Processes and Procedures

Hard Skills

• Business Systems Analysis
• Structured Query Language (SQL)
• Application Configuration
• Incident Tracking
• Process Flow Charting

  Soft Skills

  • Coaching
  • Mentoring
  • Effective Communication

  Industry Keywords

  • End User Support
  • Software Application Issues
  • Technical Issue Resolution
  • Business Processes
  • IT Support

  Tools & Technologies

  • Oracle ERP
  • Order to Cash
  • Fleet Management
  • Finance Applications
  • Human Resources Applications