Technical Service Specialist WSE

Land Vehicles EMEA; Emsdetten; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office 4 days per week

Job summary

Dometic is seeking a Product Developer/Technical Service Specialist in Germany to deliver technical support for WAECO products and accessories to customers and service partners worldwide. You will communicate via phone and email to ensure fast issue resolution and work closely with sales, product management, and service teams.

The role requires a solid technical background, German fluency, and strong analytical thinking, with a proactive, self-driven approach in a fast-paced global environment.

Qualifications

• Solid technical background or equivalent practical experience.
• Experience with workshop equipment is advantageous.
• Strong technical understanding and analytical thinking.
• Customer-focused with effective communication skills.
• Fluent German and good English for international communication.

Responsibilities

• Handle technical inquiries via phone and email.
• Analyze issues, identify root causes, and document solutions.
• Support B2B customers with application and troubleshooting.
• Act as a key technical contact for internal and external technicians worldwide.
• Support international service partners in their daily operations.
• Enable knowledge transfer across regions, partners, and internal teams.
• Provide field feedback to drive continuous product improvement.
• Work closely with Sales, Product Management, and internal service teams.

Skills

Technical background

Workshop exp

Analytical thinking

Customer focus

German fluent

English good

Tools

MS Office

Job description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Product Developer.

WAECO Germany WSE GmbH is a sub-segment of the Dometic Group AB from Sweden. WAECO is an established premium brand in the automotive segment with a strong brand DNA and is regarded as a technical and qualitative trendsetter and benchmark for the global A/C service and maintenance industry. WAECO has been a recognized market leader in this field for over 50 years and works closely with workshop customers and the automotive industry.

About the position

The Technical Service Specialist delivers technical support for WAECO WSE products and accessories,supporting customers and service partners worldwide via phone and email to ensure fast and effective problem resolution.

Main Responsibilities

• Handle technical inquiries via phone and email
• Analyze issues, identify root causes, and document solutions
• Support B2B customers with application and troubleshooting
• Act as a key technical contact for internal and external technicians worldwide
• Support international service partners in their daily operations
• Enable efficient knowledge transfer across regions, partners, and internal teams
• Provide field feedback to drive continuous product improvement
• Work closely with Sales, Product Management, and internal service teams

What do we offer?

You are offered an interesting role in a dynamic, fast paced, and global environment with great opportunities to grow, evolve with the company and take on new challenges.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

A suitable background would be the in terms of following qualifications and experiences:

• Solid technical background or equivalent practical experience
• Experience in workshop equipment or related technical products is an advantage
• Strong technical understanding and analytical thinking
• Customer-focused mindset with effective communication skills
• Confident use of MS Office and standard tools
• Fluent German and good English skills for communication in an international environment

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong continuous learning mindset with a clear ambition to develop deep product and technical expertise
• Self-starter with a proactive, hands-on approach and ability to work independently
• Ability to prioritize tasks and manage workload in a fast paced environment
• Resilience and ability to remain calm under pressure
• Strong collaboration skills and team-oriented attitude
• Reliable, flexible, and solution-driven working style

Dometic's Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star?

Selection is being made on a rolling basis.