Technical Service Engineer（Germany）

SINEXCEL; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

SINEXCEL is seeking an Equipment Installation and Commissioning and After-Sales Engineer based in Düsseldorf, Germany. You will guide installation, commissioning, and startup of our products at customer sites to ensure operation aligns with requirements.

You will provide on-site technical support, maintenance guidance, troubleshooting, and proactive customer communication to maximize satisfaction and uptime, while coordinating with the headquarters team for issue resolution.

Qualifikationen

• Bachelor's degree or higher in electrical, mechanical, automation, CS, or a related technical field.
• 2–4 years' experience in pre-sales or after-sales technical support in energy storage, e-mobility, inverters, or related electrical products.
• Willingness to travel and a valid international or EU driver's license when required.

Aufgaben

• Lead installation, commissioning, and startup of equipment at customer sites to ensure smooth operation.
• Provide on-site technical support and resolve issues during installation and commissioning.
• Deliver routine maintenance guidance and repair services to minimize downtime.
• Offer technical consulting to customers and ensure equipment remains in optimal condition.
• Maintain proactive customer communication and collect feedback to improve quality.
• Prepare after-sales service reports and analyze equipment performance data.

Kenntnisse

Customer communication

Troubleshooting

Data analysis

On-site installation

After-sales support

Customer relationship management

Ausbildung

Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or related technical field

Jobbeschreibung

Equipment Installation and Commissioning

• Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements.
• Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning.

After-Sales Technical Support and Maintenance

• Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime.
• Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition.

Customer Relationship Management

• Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction.
• Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality.

Troubleshooting and Problem Resolution

• Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions.
• Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement.

Reporting and Data Analysis

• Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support.
• Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies.

Certification Requirements

Relevant Educational Background

• A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field.

Working experience

• 2-4 years working experience about pre-sales/after-sales technical support in energy storage, E-mobility, inverters or other electrical product business.

Other Requirements

• Driver's license: A valid international or European driver's license (depending on country requirements).
• Ability to travel and flexibility in work schedule.