Technical Support Engineer

BYD EUROPE; Stuttgart; Vor Ort; EUR 52.000 - 68.000; Vollzeit

Zusammenfassung

BYD EUROPE is seeking an experienced After-sales Technical Support specialist for Stuttgart-preferred role with Italian focus. You will resolve technical issues on home energy storage products, maintain customer relations, and support after-sales actions across Europe.

The role requires knowledge of energy storage systems and electrical engineering, with travel within Italy and occasional trips to other European countries.

Qualifikationen

• Industry experience: 2+ years in residential or small-scale energy storage.
• Background in solar energy storage or electrical engineering preferred.
• Familiar with home hybrid drives, PCS, batteries and integrated systems; basic electrical knowledge.
• Know local residential energy storage regulations.
• Understand major Italian sales networks and installer-level promotion.
• Willing to travel within Italy and occasional trips to nearby countries.

Aufgaben

• After-sales technical support: resolve issues during use of home energy storage products in Italy.
• Maintain customer relationships, address complaints and feedback to boost satisfaction.
• Assist local after-sales team in analyzing product quality problems and follow up resolutions.
• Provide local technical training on product use, repair and maintenance.
• Collect market feedback for R&D and product strategy planning.
• Cooperate with warehouse to ship spare parts and repair damaged parts.

Kenntnisse

Residential energy storage

Energy storage systems

Electrical engineering

Problem solving

Regulatory knowledge

Travel willingness

Ausbildung

Solar energy storage or electrical engineering degree

Jobbeschreibung

Stuttgart, Berlin, Munich and Offenbach am Main are all acceptable locations. Stuttgart is preferred.

Job Responsibilities

• After - sales Technical Support: In line with the company's overall strategy, resolve various technical issues that arise during the use of home energy storage products (energy storage batteries and inverters) in Italy, ensuring the normal operation of the products.
• Customer Relationship Maintenance: Maintain good communication with customers, promptly understand their needs and feedback, handle customer complaints and suggestions regarding product after - sales services, and improve customer satisfaction.
• Product Problem Solving: Assist the local after - sales team in analyzing and resolving product quality problems, formulate effective solutions, and follow up on the progress of problem resolution.
• Technical Training and Guidance: Provide local customers with technical training on product use, repair, and maintenance to enhance their product operation capabilities.
• Feedback and Suggestions: Collect feedback information on product use in the market and provide valuable suggestions for the company's new product R & D and product strategy planning.
• Spare Parts Management: Cooperate with the warehouse to ship spare parts and repair damaged spare parts.

Job Requirements

• Industry Experience: Have more than 2 years of relevant work experience in the residential energy storage or small - scale commercial and industrial energy storage industry.
• Professional Background: Majors in solar energy storage, electrical engineering, etc. are preferred.
• Technical Knowledge: Be familiar with the main home hybrid drives, PCS, batteries, and integrated systems in the market, and have basic electrical technical knowledge. Have the ability to independently solve product failures.
• Regulatory Understanding: Be familiar with local residential energy storage - related regulations.
• Sales Network and Customers: Have an understanding of the major sales networks and key customer information in Italy, and have the ability to effectively promote products at the installer level.
• Willingness to Travel: Be willing to travel within Italy according to work needs and accept occasional business trips to other countries around Italy.