Technical Service Engineer

AlphaESS Europe; Hofheim am Taunus; Vor Ort; EUR 52.000 - 75.000; Vollzeit

Zusammenfassung

AlphaESS Europe is seeking a Field Service Engineer to act as the technical interface for energy storage products. You will guide onsite installation, commissioning, testing, and troubleshooting for distributors, installers, and service partners across Europe.

The role requires hands-on installation experience, strong electrical knowledge, and fluency in German and English, with travel within Europe as needed.

Qualifikationen

• Bachelor’s degree or higher in Electrical Engineering or related field.
• Experience in energy storage, PV, inverter or battery systems preferred.
• Strong electrical knowledge with ability to analyze onsite issues.
• Hands-on experience installing, commissioning, or servicing equipment.
• Fluent in German and English; willingness to travel within Europe.

Aufgaben

• Act as the technical interface for energy storage products for distributors, installers, and service partners.
• Provide onsite installation guidance, commissioning, testing, and troubleshooting.
• Support technical analysis for residential and C&I ESS projects including EMS, inverter, and battery issues.
• Handle complaints and escalation cases, coordinate resources, drive issue resolution.
• Collaborate with R&D and product teams; provide onsite feedback for improvements.
• Collect and organize onsite data, service reports, and technical documentation.
• Provide technical training covering installation, commissioning, maintenance, and troubleshooting.

Kenntnisse

Troubleshooting

Onsite installation

Technical support

Communication

Customer service

Ausbildung

Bachelor’s degree in Electrical Engineering or related

Tools

Modbus

CAN

TCP/IP

Jobbeschreibung

• Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
• Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
• Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
• Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
• Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
• Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
• Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Qualifications

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related fields
• Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferred
• Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshooting
• Hands‑on experience in onsite installation, commissioning, or technical service
• Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferred
• Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal teams
• Customer-oriented, proactive, and capable of working independently and driving problem resolution
• Fluent in both German and English as working languages
• Willingness to travel within Europe when required