Technical Customer Success Manager

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Driivz is seeking a seasoned Customer Success professional to own and grow a portfolio of strategic enterprise customers in the SaaS space. You will serve as the trusted advisor, understand complex technical environments, and drive adoption of the Driivz platform.

You will lead business and technical reviews, guide API integrations, and collaborate with Product/R&D and Support to resolve challenges, delivering trainings and enabling processes for scale.

Qualifikationen

• 4+ years in Customer Success, Tech Account Management, Solutions Consulting, or similar role in SaaS/tech.
• Experience owning large enterprise accounts and high-value ARR portfolios.
• Ability to build trusted relationships with technical, operational, and executive stakeholders.
• Experience with REST APIs, integrations, and complex software platforms.
• Ability to troubleshoot across multiple systems and stakeholders.
• Experience leading customer meetings, technical discussions, workshops, and training sessions.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Ability to manage multiple strategic customers, priorities, and escalations.

Aufgaben

• Own and develop relationships with a portfolio of strategic enterprise customers.
• Serve as customers’ trusted advisor and primary point of contact.
• Understand objectives, environments, and success criteria; build adoption and value plans.
• Lead business reviews, technical reviews, roadmap discussions, and success planning.
• Drive retention, satisfaction, adoption, and growth while identifying risks and opportunities.
• Develop expertise in the Driivz platform, architecture, APIs, integrations, and capabilities.
• Guide customers through APIs, integrations, data flows, authentication, and third-party systems.
• Partner with Product, R&D, Support, Operations and internal teams to resolve technical challenges.
• Coordinate complex customer issues and escalations.
• Deliver technical and functional customer training.
• Create and improve training materials, best practices, and enablement processes.
• Translate customer requirements and feedback into actionable Product and R&D input.
• Become a subject-matter expert on Driivz solutions and the EV charging ecosystem.

Kenntnisse

Customer Success Management

Technical Account Management

REST APIs

Enterprise Account Development

Cross-Functional Collaboration

Tools

Driivz Platform

Third-Party Systems

Complex Software Platforms

Jobbeschreibung

• Own and develop relationships with a portfolio of strategic enterprise customers


• Serve as customers’ trusted advisor and primary point of contact


• Understand customer objectives, technical environments, and success criteria, and build adoption and value plans


• Lead business reviews, technical reviews, roadmap discussions, and success planning


• Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities


• Develop expertise in the Driivz platform, architecture, APIs, integrations, and technical capabilities


• Guide customers through APIs, integrations, data flows, authentication, and third-party systems


• Partner with Product, R&D, Support, Operations, and internal teams to resolve technical challenges


• Coordinate complex customer issues and escalations


• Deliver technical and functional customer training


• Create and improve training materials, best practices, and enablement processes


• Translate customer requirements and feedback into actionable Product and R&D input


• Become a subject‑matter expert on Driivz solutions and the EV charging ecosystem

Requirements

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer‑facing technical role within a SaaS or technology company


• Experience owning and developing large enterprise accounts and high‑value ARR portfolios


• Ability to build trusted relationships with technical, operational, and executive stakeholders


• Experience with REST APIs, integrations, and complex software platforms


• Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders


• Experience leading customer meetings, technical discussions, workshops, and training sessions


• Excellent communication and presentation skills, with the ability to explain complex technical topics to technical and non‑technical audiences


• Ability to independently manage multiple strategic customers, priorities, and escalations


• Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross‑functional teams

Core Competencies

Demonstrates expertise in Customer Success and Technical Account Management, with a strong focus on building relationships with enterprise customers and understanding their technical environments. Proficient in managing complex customer issues, delivering training, and collaborating with cross‑functional teams to drive customer satisfaction and growth.

Highest‑signal resume keywords

• Customer Success Management


• Technical Account Management


• REST APIs


• Enterprise Account Development


• Cross‑Functional Collaboration

Hard Skills

• Technical Architecture Understanding


• API Integration


• Data Flow Management


• SaaS Solutions


• Customer Training Development

Soft Skills

• Excellent Communication


• Relationship Building


• Problem Solving


• Presentation Skills


• Stakeholder Management

Industry Keywords

• EV Charging Ecosystem


• Customer Retention


• Customer Satisfaction


• Technical Reviews


• Business Reviews

Tools & Technologies

• Driivz Platform


• Third-Party Systems


• Complex Software Platforms