Executive Customer Success Leader

Jobtailor; Deutschland; Remote; EUR 150.000 - 230.000; Vollzeit

Zusammenfassung

Jobtailor seeks a senior leader to head global Customer Success, driving post-sales excellence and growth in the cybersecurity space.

You will design AI-powered health-tracking processes, orchestrate complex enterprise journeys, and partner with Sales, Product, and Engineering to ensure a unified customer experience.

This role requires proven success with high-value accounts, a metrics-driven approach, and the ability to lead globally distributed teams.

Qualifikationen

• 12+ years of enterprise software leadership experience with a focus on post-sales excellence and customer acquisition/growth.
• 5+ years of experience in the cybersecurity space.
• Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals.
• Extensive experience with 6- and 7-figure enterprise deals.
• Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing.
• Ability to design lean, excellent processes that drive global efficiency.
• Expertise in account planning and qualification methodologies such as MEDDPIC.
• Effective verbal and written communication with the ability to lead senior-level engagements.
• No immigration sponsorship provided for this position.

Aufgaben

• Lead, coach, and train a world-class global Customer Success team.
• Drive excellence and a unified, high-standard customer experience across global regions.
• Design and implement efficient AI-energized processes for automated customer health tracking.
• Drive accountability within Customer Success and cross-functionally with Sales, Product, and Engineering.
• Orchestrate complex customer journeys for large enterprise risk teams.
• Partner with the VP of Sales to ensure seamless handoffs and a consultative approach to customer security challenges.
• Manage high-value enterprise accounts and retention and expansion goals.
• Build and lead global teams using metrics-driven pipeline and deal sizing.

Kenntnisse

Enterprise software leadership

Cybersecurity expertise

MEDDPIC

Global team leadership

Enterprise deals

Jobbeschreibung

• Lead, coach, and train a world-class global Customer Success team


• Drive excellence and a unified, high-standard customer experience across global regions


• Design and implement efficient AI-energized processes for automated customer health tracking


• Drive accountability within Customer Success and cross-functionally with Sales, Product, and Engineering


• Orchestrate complex customer journeys for large enterprise risk teams


• Partner with the VP of Sales to ensure seamless handoffs and a consultative approach to customer security challenges


• Manage high-value enterprise accounts and retention and expansion goals


• Build and lead global teams using metrics-driven pipeline and deal sizing

Requirements

• 12+ years of experience in enterprise software leadership with a focus on post-sales excellence and customer acquisition/growth


• 5+ years of experience in the cybersecurity space


• Proven track record of managing high-value enterprise accounts and achieving consistent over-attainment of retention and expansion goals


• Extensive experience with 6- and 7-figure enterprise deals


• Demonstrated ability to build, train, and lead global teams while maintaining a metrics-driven approach to pipeline and deal sizing


• Ability to design lean, excellent processes that drive global efficiency


• Expertise in account planning and qualification methodologies such as MEDDPIC


• Effective verbal and written communication with the ability to lead senior-level engagements


• No immigration sponsorship provided for this position

Core Competencies

Demonstrates extensive experience in leading global Customer Success teams, driving customer acquisition and growth in the cybersecurity space, and managing high-value enterprise accounts with a metrics-driven approach. Expertise in designing efficient processes and account planning methodologies to enhance customer experience and retention.

Highest-signal resume keywords

• 12+ Years Of Experience In Enterprise Software Leadership


• 5+ Years Of Experience In Cybersecurity


• Proven Track Record In Managing High-Value Enterprise Accounts


• Expertise In Account Planning Methodologies Such As MEDDPIC


• Metrics-Driven Approach To Pipeline And Deal Sizing

ATS Optimization Keywords

Hard Skills

• Customer Success Management


• Enterprise Account Management


• Process Design


• Metrics-Driven Strategy


• Account Planning


• Customer Health Tracking


• Cybersecurity Expertise


• Retention Strategies


• Expansion Goals Achievement


• Enterprise Deal Management

Soft Skills

• Leadership


• Coaching


• Effective Communication


• Cross-Functional Collaboration


• Consultative Approach

Industry Keywords

• Enterprise Software


• Customer Acquisition


• Customer Growth


• Global Customer Experience


• High-Value Accounts


• Customer Journey Orchestration


• AI-Energized Processes


• Senior-Level Engagements


• Metrics-Driven Pipeline


• Deal Sizing