Systems Administrator (Junior Developer)

Sky Solutions; Deutschland; Hybrid; EUR 60.000 - 103.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

PTO and holidays

Education stipend

Zusammenfassung

Sky Solutions, LLC is seeking a Systems Administrator (Junior Developer) to manage ServiceNow/ESM environments in a Federal setting. The role is hybrid/remote from Tysons Corner, VA, and is a full-time position.

The candidate will administer ITSM, configure RBAC, manage workflows, updates, and deployments, and support secure platform operations across Development, Test/UAT, and Production instances.

Qualifikationen

• 3+ years experience with the ServiceNow/ESM platform, including at least 2 years of Federal experience.
• Hands-on experience administering core ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Strong understanding of ServiceNow users, groups, roles, ACLs, and role-based access controls, with the ability to administer and maintain appropriate access in accordance with security requirements.
• Experience managing Service Catalog items, Record Producers, workflows, approvals, and Flow Designer processes.
• Experience configuring and administering notifications, events, SLAs, assignment rules, and scheduled jobs.
• Working knowledge of CMDB and CSDM concepts, including CI classes, CI relationships, data quality, and proper management of configuration and service data.
• Experience performing ServiceNow data-management activities using Import Sets, Transform Maps, data loads, and ongoing data maintenance.
• Experience managing Update Sets and deployments across Development, Test/UAT, and Production instances.
• Experience supporting instance cloning, platform upgrades, patches, and release management activities.
• Ability to perform system monitoring, troubleshooting, debugging, and performance analysis to identify and resolve platform and application issues.
• Ability to support platform administration and configuration activities while maintaining established standards for security, availability, performance, reliability, and maintainability.

Aufgaben

• Administer core ITSM capabilities in ServiceNow, including incidents, changes, problems, requests, and knowledge management.
• Configure notifications, events, SLAs, assignment rules, and scheduled jobs to meet security and performance requirements.
• Manage Update Sets and deployments across Development, Test/UAT, and Production environments.
• Support ServiceNow data-management activities, including data loads, Import Sets, and Transform Maps.
• Assist with platform security, access control, and RBAC alignment to policy standards.
• Perform system monitoring, troubleshooting, and performance analysis to resolve issues in production and non-production instances.

Kenntnisse

ServiceNow Platform Administration

ITSM Modules

User and Group Administration

Security, ACLs, and RBAC

Flow Designer and Workflow

ServiceNow Platform Configuration

Data Management and Data Quality

Reporting and Dashboards

SLAs and Notifications/Events

APIs and Integrations

Deployment and Release Management

Instance Cloning/Upgrades/Patching

Automated Test Framework (ATF)

System Monitoring/Troubleshooting

Tools

ServiceNow

Transform Maps

Jobbeschreibung

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!

Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security.

Job Title: Systems Administrator (Junior Developer)

Location: Tysons Corner, VA (Hybrid / Remote)

Duration: Fulltime

We are seeking a Systems Administrator (Junior Developer) to support the administration, configuration, maintenance, troubleshooting, and continuous improvement of enterprise ServiceNow/ESM environments. The successful candidate will have strong ServiceNow platform administration skills, hands-on ITSM experience, and the ability to support secure, reliable, and well-governed platform operations within a Federal environment.

Required Experience & Qualifications

• 3+ years of experience with the ServiceNow/ESM platform, including at least 2 years of Federal experience.
• At least 3 years of experience delivering services of similar scope, size, and complexity to those defined in the PWS, including the requirements and work areas identified in Section 2.
• Hands-on experience administering core ITSM capabilities, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Knowledge Management
  • Service Catalog
• Strong understanding of ServiceNow users, groups, roles, ACLs, and role-based access controls, with the ability to administer and maintain appropriate access in accordance with security requirements.
• Experience managing Service Catalog items, Record Producers, workflows, approvals, and Flow Designer processes.
• Experience configuring and administering notifications, events, SLAs, assignment rules, and scheduled jobs.
• Working knowledge of CMDB and CSDM concepts, including CI classes, CI relationships, data quality, and proper management of configuration and service data.
• Experience performing ServiceNow data-management activities using Import Sets, Transform Maps, data loads, and ongoing data maintenance.
• Experience managing Update Sets and deployments across Development, Test/UAT, and Production instances.
• Experience supporting instance cloning, platform upgrades, patches, and release management activities.
• Ability to perform system monitoring, troubleshooting, debugging, and performance analysis to identify and resolve platform and application issues.
• Ability to support platform administration and configuration activities while maintaining established standards for security, availability, performance, reliability, and maintainability.

Core Skillsets

• ServiceNow Platform Administration
• ITSM Modules
• User and Group Administration
• Security, ACLs, and Role-based Access Controls
• Flow Designer and Workflow
• ServiceNow Platform Configuration
• Data Management and Data Quality
• Reporting and Dashboards
• SLAs and ServiceNow Notifications/Events
• APIs and Integrations
• Deployment and Release Management
• Instance Cloning, Upgrades, and Patching
• Automated Test Framework (ATF)
• System Monitoring, Troubleshooting, Debugging, and Performance Analysis

Certifications

• ServiceNow Certified System Administrator (CSA) - required.
• ServiceNow Certified Implementation Specialist (CIS) - required for applicable domains, including ITSM, ITOM, HRSD, and HAM/SAM, based on the candidate's assigned responsibilities.
• Equivalent certifications or qualifications may be considered where they demonstrate comparable ServiceNow expertise.

The ideal candidate will be comfortable operating across platform administration, ITSM configuration, security and access management, data management, workflow automation, testing, deployment, and production support, while contributing to ServiceNow services comparable in scope, size, and complexity.

Compensation

The expected compensation range for this position is $70,000 - $120,000 annually. Compensation is determined in good faith and may vary based on job-related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs.
The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations.

Sky Solutions Benefits & Culture at a Glance

• Healthcare & Wellness
  • Medical, dental, and vision coverage tailored to your needs.
  • Supplemental options like life insurance, disability, HSA/FSA available.
• Time Off & Work-Life Balance
  • Starting at 15 PTO days per year, increasing with tenure.
  • Plus 11 paid holidays to recharge and spend time with loved ones.
• Professional Growth & Development
  • Annual education stipend.
  • Access to thousands of online courses.
  • Formal mentorship programs for career advancement.
• Inclusive Culture
  • "One Team" mentality focused on collaboration and belonging.
  • Recognized as a Great Place to Work® for six years straight.

To learn more about life at Sky Solutions, visit our Careers page:

At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.