Senior ServiceNow Developer / Administrator - DOJ

Sky Solutions; Deutschland; Hybrid; EUR 86.000 - 129.000; Vollzeit

Benefits dieser Stelle

Healthcare & Wellness

PTO & Holidays

Education Stipend

Mentorship Programs

Great Place to Work

Zusammenfassung

Sky Solutions is seeking a Senior ServiceNow Developer/Administrator to support the DOJ's enterprise ServiceNow environment. You will administer, customize, and extend ITSM/CSM modules, build workflows, and ensure secure, up-to-date performance across the platform.

Role requires strong scripting in JavaScript/Glide, API integrations, and experience with MDM/CMDB, Service Portal, and security controls. This position offers hybrid/remote work within the U.S. and a compensation range of $100k-$150k.

Qualifikationen

• 5-7 years of experience managing and developing within a ServiceNow environment for a U.S. federal government agency.
• Strong hands-on ServiceNow development and configuration experience.
• Experience with JavaScript/Glide scripting, Business Rules, Script Includes, Client Scripts, UI Policies, workflows, and integrations.

Aufgaben

• Administer, configure, and support ServiceNow across ITSM, CSM, CMDB, Service Portal, Change, Request, Knowledge Management.

Kenntnisse

ServiceNow

Scripting

APIs & Integrations

Upgrades & Deployments

Technical Documentation

Ausbildung

ServiceNow CSA

ServiceNow CAD

CIS-CSM

Tools

Integration Hub

CI/CD pipelines

Now Assist

Virtual Agent

Jobbeschreibung

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!

Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting‑edge IT solutions. Our expertise spans AI‑first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low‑code/no‑code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security.

Job Title: Senior ServiceNow Developer / Administrator

Location: Tysons Corner, VA (Hybrid / Remote)

Duration: Fulltime

Job Summary

We are seeking a Senior ServiceNow System Administrator with strong hands‑on development and technical expertise to support an enterprise ServiceNow environment for the U.S. Department of Justice (DOJ). This role combines advanced platform administration with ServiceNow application development, integrations, scripting, security, upgrades, and technical solution delivery.

Responsibilities

• Administer, configure, and support ServiceNow across multiple modules, including ITSM, CSM, CMDB, Service Portal, Change, Request, and Knowledge Management.
• Design, develop, and implement ServiceNow applications, workflows, and platform enhancements.
• Develop and maintain ServiceNow solutions using JavaScript/Glide scripting, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Design and implement integrations using APIs, Integration Hub, and scripted integrations.
• Support ServiceNow upgrades, patches, troubleshooting, and performance optimization while minimizing service disruption.
• Implement security, ACLs, access controls, and configuration management practices in accordance with federal requirements.
• Manage update sets, application repositories, instance promotions, and deployment activities.
• Maintain technical documentation and coding standards and contribute to Agile/Scrum delivery and release management.

Required Qualifications

• 5-7 years of experience managing and developing within a ServiceNow environment supporting a U.S. Federal Government agency.
• Strong hands‑on ServiceNow development and configuration experience.
• Experience with JavaScript/Glide scripting and ServiceNow development tools.
• Experience with Business Rules, Script Includes, Client Scripts, UI Policies, workflows, and integrations.
• Experience with ServiceNow APIs, Integration Hub, and enterprise system integrations.
• Experience with ServiceNow security, ACLs, configuration management, upgrades, and deployments.
• Strong troubleshooting, technical documentation, and problem‑solving skills.

Required Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM)

Preferred Qualifications

• Experience with Federal security controls or FedRAMP‑aligned ServiceNow environments.
• Experience with Now Assist, Virtual Agent, or Predictive Intelligence.
• Experience with CI/CD pipelines for ServiceNow deployments.
• Experience mentoring ServiceNow administrators or developers.
• ITIL or Agile/Scrum certification.

Clearance

U.S. Citizenship required. Must be able to obtain and maintain the applicable federal Public Trust suitability determination.

Work Location

Remote within the United States, with occasional onsite or travel requirements as needed.

Compensation

The expected compensation range for this position is $100,000 - $150,000 annually. Compensation is determined in good faith and may vary based on job‑related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs.

The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations.

Sky Solutions Benefits & Culture at a Glance

• Healthcare & Wellness
  • Medical, dental, and vision coverage tailored to your needs.
  • Supplemental options like life insurance, disability, HSA/FSA available.
• Time Off & Work-Life Balance
  • Starting at 15 PTO days per year, increasing with tenure.
  • Plus 11 paid holidays to recharge and spend time with loved ones.
• Professional Growth & Development
  • Annual education stipend.
  • Access to thousands of online courses.
  • Formal mentorship programs for career advancement.
• Inclusive Culture
  • "One Team” mentality focused on collaboration and belonging.
  • Recognized as a Great Place to Work® for six years straight.

To learn more about life at Sky Solutions, visit our Careers page: Careers - Sky Solutions

At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.