Swedish Speaking - Customer Support Agent iGaming in Malta - Relocation Included

Next Job Abroad; Deutschland; Vor Ort; EUR 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Relocation package

Zusammenfassung

Next Job Abroad is seeking a Swedish-speaking Customer Support Agent to join our iGaming team in Malta. You will assist Swedish players via chat, email, and phone, resolving inquiries and guiding them through our products to enhance their gaming experience.

The ideal candidate speaks Swedish and English, has customer service experience, and is excited about relocating to Malta for a dynamic, international role.

Qualifikationen

• Fluency in Swedish and a good command of English
• Experience in customer support or related field preferred
• Willingness to relocate to Malta

Aufgaben

• Provide top-notch customer service via chat, email, and phone to Swedish-speaking clients
• Address and resolve customer inquiries and issues promptly and professionally
• Educate customers about products and services to enhance gaming experience
• Collaborate with team members to ensure high service quality
• Maintain accurate records of customer interactions in the CRM system
• Monitor and report on customer feedback to improve services
• Participate in training to enhance product knowledge and service skills

Kenntnisse

Swedish language

English proficiency

Customer service

Tools

CRM system

Jobbeschreibung

Embark on an exciting career journey with Next Job Abroad as a Swedish Speaking Customer Support Agent in the vibrant iGaming industry in Malta! This role combines your passion for customer service with the opportunity to live in one of Europe's most stunning and culturally rich islands. You will be part of a dynamic team where your multilingual skills will be appreciated, and you'll play a significant role in enhancing the gaming experience for our esteemed Swedish-speaking clients.

As a Customer Support Agent, you will assist players through various channels, providing them with answers to their queries and resolving any issues they encounter. Our ideal candidate is enthusiastic, friendly, and committed to delivering exceptional service. This position comes with a relocation package, ensuring that your move to Malta is as smooth as possible! So, if you're ready for an adventure and want to develop your career in an exciting environment, this is the opportunity for you!

Responsibilities

• Provide top-notch customer service via chat, email, and phone to Swedish-speaking clients
• Address and resolve customer inquiries and issues promptly and professionally
• Educate customers about our products and services to enhance their gaming experience
• Collaborate with team members to ensure the highest service quality
• Maintain accurate records of customer interactions in our CRM system
• Monitor and report on customer feedback to help improve our services
• Participate in training and development initiatives to enhance product knowledge and service skills

Requirements

• Fluency in Swedish and a good command of English; other languages are a plus
• Experience in customer support or a related field is preferred