Nordic Speaking - Customer Service iGaming in Malta - Relocation Included

Next Job Abroad; Deutschland; Hybrid; EUR 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Relocation package

Hybrid work setup

Fully paid training

Health care benefits

Zusammenfassung

Next Job Abroad invites you to join as a Nordic Speaking Customer Service Representative in the iGaming sector, based in Malta. You will be the voice of our brand, helping Nordic players with inquiries and ensuring an outstanding gaming experience.

The role includes a comprehensive relocation package and a modern, international work environment. You will handle live chat, email, and phone support, resolve account and promotion questions, and work with teammates to boost player satisfaction.

Qualifikationen

• Fluent in a Nordic language and proficient in English; additional languages are a plus.
• Experience in customer service, preferably in iGaming.
• Excellent verbal and written communication; ability to work under pressure.

Aufgaben

• Assist Nordic-speaking players via live chat, email, and phone, providing top-tier customer service.
• Address and resolve customer inquiries regarding gaming accounts and promotions.
• Ensure a swift and effective resolution of any technical issues faced by players.
• Document customer interactions accurately and thoroughly.
• Work collaboratively with team members and other departments to enhance player satisfaction.
• Stay knowledgeable about gaming products and industry trends to effectively assist customers.

Kenntnisse

Nordic language

English

Customer service

CRM familiarity

Adaptability

Tools

CRM software

Support tools

Jobbeschreibung

Join Next Job Abroad as a Nordic Speaking Customer Service Representative in the exciting world of iGaming based in beautiful Malta. This is a golden opportunity for those who are passionate about delivering exceptional customer support and who thrive in a vibrant, international environment. You will be the voice of our company, helping our Nordic-speaking players with their inquiries and ensuring they have an outstanding gaming experience. With our comprehensive relocation package, you can make this dream job a reality while enjoying everything Malta has to offer!

Responsibilities

• Assist Nordic-speaking players via live chat, email, and phone, providing top-tier customer service
• Address and resolve customer inquiries regarding their gaming accounts and promotions
• Ensure a swift and effective resolution of any technical issues faced by players
• Document customer interactions accurately and thoroughly
• Work collaboratively with team members and other departments to enhance player satisfaction
• Stay knowledgeable about gaming products and industry trends to effectively assist customers

Requirements

• Fluent in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and proficient in English; additional languages are a plus
• Experience in customer service, with a preference for roles in the iGaming industry
• Excellent verbal and written communication skills
• Able to work well under pressure in a fast-paced environment
• Strong problem-solving skills with a focus on customer satisfaction
• Familiarity with CRM software and customer support tools is desirable
• Willingness to relocate to Malta and adapt to living in a new culture

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!