Danish Speaking - Customer Service iGaming in Malta - Relocation Included

Next Job Abroad; Deutschland; Hybrid; EUR 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Hybrid working setup

Relocation package

Bonuses

Training by certified instructors

Career growth opportunities

Zusammenfassung

Next Job Abroad is seeking a Danish-speaking Customer Support Agent in Malta. You will help Danish-speaking players with queries, resolve issues, and guide them through our gaming services across chat, email, and phone. A relocation package is offered, and we value strong communication and a positive attitude.

The role involves collaboration with the support team to maintain high service levels and to provide insightful feedback for service improvements. Hybrid working setup is available.

Qualifikationen

• Fluent in Danish and English (written and spoken).
• Experience in customer support is preferred.
• Willingness to relocate to Malta and adapt to a new culture.

Aufgaben

• Provide high-quality support via chat, email, and phone to Danish-speaking clients.
• Address and resolve customer queries efficiently.
• Guide customers through gaming services to enhance experience.
• Collaborate with team to maintain service levels.
• Record interactions accurately in the CRM system.

Kenntnisse

Danish speaker

English proficient

Customer service

CRM experience

Multitasking

Tools

CRM software

Jobbeschreibung

Start your new adventure with Next Job Abroad as a Danish Speaking Customer Support Agent in the vibrant iGaming industry based in Malta! This is an exciting opportunity to use your language skills in a dynamic environment while experiencing the beauty and culture of the Mediterranean. In this role, you will provide outstanding support to our Danish-speaking customers, ensuring they have a fun and engaging gaming experience.
As part of our customer support team, you will respond to inquiries, resolve issues, and offer detailed guidance regarding our gaming products. If you have a positive attitude, exceptional communication skills, and a passion for providing excellent service, we would love to hear from you. To assist you in starting this new chapter, we also provide a comprehensive relocation package!

Responsibilities

• Provide high-quality customer support via chat, email, and phone to Danish-speaking clients
• Quickly and effectively address and resolve customer queries and concerns
• Guide customers through our gaming services to enhance their overall experience
• Collaborate with your team to maintain exceptional service levels
• Record and track customer interactions accurately in our CRM system
• Gather customer feedback and provide insights to support service improvements
• Participate in training initiatives to enhance your skills and product knowledge

Requirements

• Fluency in Danish and proficient in English; additional languages are an asset
• Previous experience in customer support or similar roles is preferred
• Strong communication and interpersonal skills with a commitment to customer satisfaction
• Able to manage multiple tasks and maintain composure in a busy environment
• Experience with CRM tools and customer service platforms is a plus
• Willingness to relocate to Malta and immerse yourself in a new culture
• A true passion for gaming and knowledge of the iGaming industry are highly valued

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!