Support Engineer, Managed Operations (m/w/d) - AWS European Sovereign Cloud Development Center [...]

AWS European Sovereign Cloud Development Center GmbH - M94; Köln; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A prominent cloud services provider in Nordrhein-Westfalen is looking for experienced support engineers to join their European Sovereign Cloud team. The role involves overseeing the launch of new cloud services and collaborating with global teams to ensure high availability and reliability for EU customers. Candidates should possess a bachelor's degree in computer science and be proficient in troubleshooting Linux systems. Excellent relocation support is offered for successful candidates within the EU.

Leistungen

Relocation support

Diverse workforce environment

Qualifikationen

• Bachelor's degree in computer science or equivalent industry experience.
• Experience troubleshooting Linux and networking issues.
• Ability to execute standard operating procedures and follow best practices.

Aufgaben

• Oversee the launch of the ESC in 2025.
• Collaborate with global AWS teams.
• Contribute to enhancing day-to-day operations.

Kenntnisse

Fluency in written and spoken English

Troubleshooting Linux and networking issues

Reading scripts or code

Executing standard operating procedures

Operating services in AWS or cloud systems

Performance tuning applications

Monitoring frameworks (CloudWatch, Datadog, etc.)

Ausbildung

Bachelor’s degree in computer science or IT discipline

Tools

AWS

CloudFormation

Ansible

Docker

Jobbeschreibung

Über uns

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high‑availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog.

Key Job Responsibilities

Responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day‑to‑day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high‑availability experience for EU customers.

Eligibility Requirements

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On‑Call rota.

About the Team

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations. The team supports development and management of Compute, Database, Storage, Internet of Things (IOT), Platform, and Productivity Apps services in AWS.

Qualifications

Gründqualifikationen

• Bachelor’s degree in computer science (or related IT discipline) or equivalent industry experience.
• Knowledge or experience troubleshooting, with the ability to diagnose and resolve Linux and networking issues, as well as anticipate and address problems affecting the performance, reliability, and availability of software systems.

Bevorzugte Qualifikationen

• Able to read scripts or code with comments to understand how something should be operating.
• Able to execute standard operating procedures and following operational best practices.
• Knowledge or experience operating service in AWS or other cloud systems or services and Infrastructure as Code, such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar.
• Knowledge or experience operating 24x7 high‑availability, distributed software applications, performance tuning software applications and optimizing fleet utilization and monitoring frameworks such as CloudWatch, Datadog, Grafana, Elastic or similar.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.