Support Engineer (EMEA)

present of AI; Berlin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

present of AI is seeking a technically adept support professional to manage frontline helpdesk tasks for non-enterprise customers. You will handle account, access, plan and billing inquiries, then extend into more technical issues, building automations with n8n and documenting workflows to scale support volumes.

The role emphasizes automation design, AI workflow integration, and contributing to the product feedback loop. Familiarity with Docker or Kubernetes is a plus.

Qualifications

• Several years of technical support or solutions engineering experience.
• Hands-on n8n workflow building and debugging.
• Comfort with APIs, webhooks, authentication, cloud platforms.
• Familiarity with Docker or Kubernetes is a plus.

Responsibilities

• Handle frontline helpdesk for non-enterprise customers starting with account, access, plan and billing questions.
• Escalate to technical issues as needed and work towards automation of recurring tasks.
• Build automations and documentation to improve team handling of ticket volume without compromising quality.

Skills

Technical support

Solutions engineering

n8n workflow building

APIs

Webhooks

Authentication

Cloud platforms

Linux basics

Networking

Containers

Education

Any technical degree or equivalent experience

Tools

Docker

Kubernetes

Job description

This role is mostly front line helpdesk work for non enterprise customers, starting with account, access, plan and billing questions, then widening into more technical issues over time. A strong candidate brings several years of technical support or solutions engineering, hands on n8n workflow building and debugging, and comfort with APIs, webhooks, authentication, cloud platforms, Linux basics, networking and containers. The rest of the job is spotting repetitive tickets and building automations and documentation that let the team handle more volume without losing quality.

How it fits the AI era

Much of the early ticket load is routine account and billing work, which is exactly the kind of thing automation can absorb, and this role is asked to build that automation rather than only answer tickets. AI and workflow tooling shift the job toward designing and maintaining those automations and toward the harder technical problems that remain. What stays human is clear explanation, judgment about what customers actually need, and turning recurring friction into useful feedback for Product.

How it builds AI experience

The role sits inside a company whose product is visual AI agent and automation building, so daily work means using n8n itself to automate support tasks and gaining practical skill in wiring AI steps into real workflows. Candidates can build this by creating and debugging their own n8n workflows, connecting APIs and webhooks, and trying simple automation of repetitive tasks with tools like Zapier, Make or Airflow. Familiarity with AI concepts and authentication flows such as OAuth2 or JWT helps, and the posting invites applicants to share a first workflow as proof.

Worth showing

• n8n workflow building
• API and webhook debugging
• Docker or Kubernetes
• Clear technical documentation

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

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