Supervisor Front Office (m/w/d) - befristet

Estrel Hotel GmbH; Berlin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Permanent contract

28 days vacation

Holiday and Christmas bonus

Company pension scheme

Staff restaurant

JobRad - bicycle leasing

Estrel Academy training

Job summary

Estrel Berlin is seeking a guest-focused receptionist to ensure smooth front desk operations, manage check-ins/outs for individuals and groups, and assist international guests during their stay.

The role requires strong German and English skills, experience at the reception, and proficiency with MS Office; Protel PMS experience is a plus. This is a year-long fixed-term position within our large hotel and events complex.

Qualifications

• Experience at the front desk or reception
• Strong communication and guest service orientation
• Excellent German and English language skills
• Proficient in MS Office; familiarity with Protel PMS is a plus

Responsibilities

• Ensure smooth operation at the reception
• Check-in and check-out for individuals and groups
• Assist national and international guests during their stay
• Prepare VIP and group arrivals
• Handle complaints and emergencies
• Coordinate with other departments
• Train new staff and apprentices
• Act as Manager on Duty when needed

Skills

Reception experience

Communication skills

German and English

MS Office

Protel (PMS) knowledge

Tools

Protel (PMS)

Job description

Its fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.

About us

With 1,125 rooms and suites, four restaurants and three bars, a multifunctional Congress Center and Berlin's most successful live show “Stars in Concert”, the Estrel is Europe's largest hotel, congress and entertainment center. With 1,200 events a year, the Estrel occupies a top position as a congress and event location. A team of 550 employees from 23 nations looks after our national and international guests and customers. The Estrel Tower is currently under construction and will expand the “Estrel World” by the end of 2025.

Our benefits

• Familiar working atmosphere in a committed team with a passion for the hotel and catering industry
• Permanent employment contract
• 28 days' vacation with an increase depending on length of service
• Vacation and Christmas bonus
• Free employee parking space
• Company pension scheme and capital-forming benefits
• Family & Friends rate
• Special conditions for restaurant & bar
• Subsidy for BVG ticket
• Subsidy for the Urban Sports Club
• JobRad - leasing a bicycle for commuting and leisure time
• Personights - exclusive offers for employees in other hotels
• Staff restaurant - fresh and inexpensive meals on site
• Wide range of training and development courses, including the Estrel Academy for career development

Wir suchen Sie zunächst im Rahmen einer befristeten Anstellung für ein Jahr und freuen uns darauf, Sie als Teil unseres Teams zu gewinnen.

Ihre Aufgaben

• Gewährleistung eines reibungslosen Arbeitsablaufes am Empfang
• Check In und Check Out von Individual- und Veranstaltungsgästen sowie Reisegruppen
• Betreuung unserer nationalen und internationalen Gäste während Ihres Aufenthaltes
• Vorbereitung von VIP- und Gruppenanreisen
• Beschwerdehandling sowie Notfallhandling
• Koordination mit den anderen Abteilungen
• Einarbeitung von neuen Mitarbeitern und Auszubildenden
• Vertretung des Assistant sowie Front Office Managers als Manager on Duty

Ihr Profil

• Berufserfahrung an der Rezeption
• Kommunikationsstärke und Dienstleistungsorientierung
• Sehr gute Deutsch- und Englischkenntnisse
• Sicherer Umgang mit den MS Office Programmen und Protel (PMS) wünschenswert
• Freude am Umgang und der Betreuung unserer nationalen und internationalen Gäste

If you would like to work in a successfully managed private company where innovation and sustainability are particularly important and you would like to work with highly motivated and unique colleagues, then you have come to the right place. Your dream job at Estrel Berlin A renowned and respected company in the hotel and event industry, we owe much of our success to our approximately 550 Estrel employees.

Depending on your background and interests, you will find numerous job opportunities to work in this supportive environment. Listed in our job vacancies section are all the positions for which we are currently looking for new employees.

Statement on Diversity

We are committed to an equal employment and opportunities regardless of your gender, skin color, age, sexual orientation, creed, disability or place of origin. We care about each other and are grateful for the individual contribution in our company.