Sunny Greece are looking for German speaking Customer Support Agent

Next Job Abroad; Stuttgart; Remote; EUR 20.000 - 27.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive salary plus 2 extra salaries per year

Health care benefits

Free online Greek language courses

Diverse and inclusive workplace

Zusammenfassung

A leading contact center services provider is seeking customer service agents to support Mercedes-Benz customers in Greece. This role requires fluency in German and excellent communication in English. Responsibilities include communicating with customers via phone, chat, and email, while maintaining high satisfaction levels. Benefits include relocation support, a competitive salary, health care benefits, and professional growth opportunities. Join a Great Place to Work-Certified Company promoting diversity and equal opportunities.

Qualifikationen

• Fluency in German is required.
• Very good communication skills in English are necessary.
• Exceptional communication and soft skills, alongside problem-solving skills are essential.
• Good computer literacy and tech savviness.
• Ability to multitask and thrive in a fast-paced team environment.

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Maintain high customer satisfaction while representing the brand.
• Build professional relationships with partners and show empathy.
• Meet targets set by the client and internal goals.

Kenntnisse

German fluency

English communication

Soft skills

Problem solving

Tech savviness

Team player

Jobbeschreibung

Our client is a world leader in contact Centre services provider and you will work with the Mercedes‑Benz Customer Service team in Greece, helping Mercedes customers.

• Communicate with customers via phone, chat & e‑mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast‑paced, high‑energy, change‑oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age