German-Speaking Customer Support Agent - Relocation included

Next Job Abroad; Frankfurt; Remote; EUR 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive monthly salary and bonuses

Health care benefits

Full training by certified instructors

Opportunities for professional growth

Free online Greek language courses

Great working environment

Zusammenfassung

A leading employment agency is seeking customer service professionals to join the Mercedes-Benz Customer Service team in Greece. Candidates must be fluent in German and have excellent English communication skills. Responsibilities include engaging with customers through various communication channels and ensuring high satisfaction levels. The role offers complete relocation support, competitive salary with bonuses, and opportunities for professional growth in a supportive environment.

Qualifikationen

• Fluency in German is essential for communication.
• Excellent English communication skills are required.
• Strong ability to solve problems and communicate effectively.
• Computer knowledge and tech savviness.
• Resourceful and able to multitask.
• Thrives in a fast-paced, high-energy team environment.

Aufgaben

• Communicate with customers via phone, chat & e-mail.
• Track cases to ensure timely closure.
• Maintain high customer satisfaction and brand representation.
• Build and maintain professional relationships with partners with empathy.
• Work toward targets set by the client and internal goals.

Kenntnisse

Fluency in German

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Ability to multitask

Jobbeschreibung

Overview

Our client is a world leader in contact center services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age