German-Speaking Customer Support Agent - Relocation included

Next Job Abroad; Köln; Remote; EUR 26.000 - 35.000; Vollzeit

Benefits dieser Stelle

Relocation support including flight tickets and hotel accommodation

Competitive salary with bonuses

Health care benefits

Free Greek language courses

Training by certified instructors

Professional growth opportunities

Zusammenfassung

A leading recruitment agency is seeking candidates for a customer service role with the Mercedes-Benz team in Greece. Responsibilities include communicating with customers via phone, chat, and e-mail, ensuring high customer satisfaction, and tracking cases efficiently. Fluency in German and strong English communication skills are essential. The position offers competitive monthly salary, relocation support, health care benefits, and professional growth opportunities.

Qualifikationen

• Fluency in German is essential for communication.
• Effective communication skills in English required.
• Strong soft skills for maintaining customer relationships.
• Computer knowledge / tech savviness.
• Resourceful, able to multitask.
• Thrives as a team player in a fast-paced environment.

Aufgaben

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely resolution.
• Maintain high customer satisfaction.
• Provide and maintain professional relationships with partners and show empathy.
• Work towards targets as set out by client statement of work and internal targets.

Kenntnisse

Fluency in German

Communication skills in English

Soft skills

Problem-solving skills

Computer knowledge

Multitasking

Team player

Tools

Computer literacy

Jobbeschreibung

Overview

Our client is a world leader in contact center services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age