German-Speaking Customer Support Agent - Relocation included

Next Job Abroad; Stuttgart; Remote; EUR 28.000 - 38.000; Vollzeit

Benefits dieser Stelle

Relocation support including flight tickets and accommodation

Competitive salary with additional pay

Health care benefits

Free online Greek language courses

Comprehensive training

Health benefits

Career growth

Inclusive workplace

Zusammenfassung

A leading recruitment agency is seeking customer service representatives for the Mercedes-Benz Customer Service team in Greece. Your role involves communicating with customers via various channels and ensuring high satisfaction levels. Required qualifications include fluency in German and strong communication skills in English. The position offers competitive salary, relocation support, and comprehensive training, making it ideal for individuals eager to work in an international environment.

Qualifikationen

• Fluency in German is essential for effective customer communication.
• Ability to communicate in English greatly enhances collaboration.
• Strong communication and soft skills are vital for customer interactions.
• Comfort with using computer systems and troubleshooting.
• Able to multitask across multiple chats/calls.
• Works well in a fast-paced team setting.

Aufgaben

• Communicate with customers via phone, chat, and e-mail.
• Track and follow cases to ensure timely resolution.
• Maintain high customer satisfaction representing a major brand.
• Develop and maintain professional relationships with partners with empathy.
• Meet targets defined by client statements and internal goals.

Kenntnisse

Fluency in German

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Resourceful and able to multitask

Team player in a fast-paced environment

Jobbeschreibung

Overview

Our client is a world leader in contact center services provider and you will work with the Mercedes-Benz Customer Service team in Greece, helping Mercedes customers.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age