Specialist Information Solutions (mfd), Dutch speaking

Roche; Mannheim; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading healthcare company in Mannheim is looking for a Specialist Information Solutions (m/f/d) to be the primary contact for complex IT challenges in laboratory infrastructure. This position involves analyzing IT malfunctions, troubleshooting network issues, and ensuring client systems run smoothly. Ideal candidates should have a degree in computer science or a related field, experience in IT support, and be fluent in Dutch, German, and competent in English. Join to make a significant impact in healthcare.

Qualifikationen

• Completed degree in IT, medical technology, or equivalent with relevant experience.
• Experience in IT support or software implementation in a medical or laboratory environment is advantageous.
• Structured and independent work style; team player.
• Enjoy customer contact and communicate effectively.

Aufgaben

• Analyze and resolve malfunctions in Roche Information Solutions products.
• Ensure smooth functioning of customer networks and troubleshoot issues.
• Process inquiries and manage complaints in coordination with global support.
• Support product updates and ensure documentation in the CRM system.
• Participate in optimization and improvement initiatives.

Kenntnisse

IT support

Knowledge of IT networks

Windows operating system

Database knowledge (SQL)

Fluent in Dutch and German

Confident in English (B1/B2)

Ausbildung

Degree in computer science or medical technology

Vocational training as an IT specialist

Jobbeschreibung

At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

Position

Team

Responsibilities

As a Specialist Information Solutions (m / f / d) you are the central point of contact for complex IT challenges in the laboratory infrastructure. Your main task is to ensure that our customers networks and systems function smoothly. Your main tasks are:

• You analyze and resolve malfunctions in our Roche Information Solutions products either via remote maintenance (Remote Service) or by simulating customer environments in our own laboratory.
• You ensure that our customers networks function. Troubleshooting firewalls network components and remote maintenance at the customers site are your daily business.
• You process customer and employee inquiries (by phone and in writing) and manage complaints (PRI) in close coordination with global 3rd Level Support.
• You support product updates upgrades and patches ensure seamless documentation of all solutions in the CRM system and occasionally assist with customer and employee training.
• You support and implement optimizations in support as well as in the lifecycle of Roche Information Solutions products and actively participate in improvement initiatives.

Qualifications

In addition to a completed degree in computer science medical technology vocational training as an IT specialist or a comparable qualification with relevant professional experience you bring sound knowledge in the areas of IT networks operating systems (e.g. Windows) and ideally databases (e.g. SQL). The following points complete your profile :

• Experience in IT support or in the implementation of software solutions preferably in the medical or laboratory technology environment is a great advantage.
• You communicate confidently and solution-oriented even in complex situations and enjoy direct customer contact.
• You work structured independently and are a true team player who is happy to share knowledge.
• You are fluent in Dutch and German. You also communicate confidently in English (min. B1 / B2).

Application

We kindly request the following documents from you :

• Current CV
• Your official (educational) certificates & proof

Further documents are not absolutely necessary at this time. Please note before submitting your application that no further documents can be added afterward.

Apply now we look forward to hearing from you!

Key Skills

• Information Management
• HIPAA
• FIPS
• Records Management
• Windows
• System Security
• NIST Standards
• IT Support
• DIACAP
• Medical Records
• FISMA
• RMF

Employment Type: Full-Time

Roche is an Equal Opportunity Employer.